Technical SME – Mobile & Endpoint Devices

Technical SME – Mobile & Endpoint Devices
12-Month Fixed Term Contract 
Remote working
Active Security Clearance required

We are looking for an experienced Technical SME – Mobile & Endpoint Devices to join our Mobiles & Specialty Devices team on a 12-month Fixed Term Contract. This role will primarily support the Field Engineers service, alongside our enterprise mobile phone and macOS device estate, as part of a wider User Devices technical delivery programme.

The successful candidate will provide technical leadership across mobile and endpoint device management, ensuring secure, scalable and reliable solutions for enterprise users. Working within an Agile delivery environment, you will collaborate with engineers, project teams and stakeholders to deliver new capabilities, maintain compliance, and provide expert Level 2 technical support across a diverse device estate.

Key Responsibilities

• Manage and administer Android, iPhone, iPad and macOS devices using Microsoft Intune.
• Manage and support AR/VR devices using Meta Quest for Business.
• Configure, implement and maintain Mobile Device Management (MDM) and Mobile Application Management (MAM) policies.
• Administer Microsoft Intune and Azure tenant-level configurations to support enterprise device management.
• Package, deploy and publish applications, including macOS applications.
• Perform vulnerability remediation and security compliance activities across managed devices.
• Develop and maintain scripts to automate application deployment, reporting and policy management.
• Manage user and group assignments within enterprise environments.
• Deliver technical solutions within Agile delivery teams using Jira.
• Provide Level 2 technical support and act as the technical escalation point for complex device-related issues.
• Collaborate with internal teams and third-party suppliers to deliver secure, reliable endpoint services.
• Maintain technical documentation, standards and operational procedures.
• Identify opportunities for continuous improvement across device management services.

Essential Experience 

• Strong hands-on experience administering Microsoft Intune, including device management, compliance policies and application deployment.
• Experience managing enterprise Android, iOS, iPadOS and macOS environments.
• Experience configuring and managing MDM and MAM policies.
• Experience packaging and deploying macOS applications.
• Knowledge of Microsoft Entra ID (Azure Active Directory) and Active Directory Federation Services (ADFS).
• Scripting experience using Bash, Python or similar languages.
• Experience managing users, applications and security policies within enterprise environments.
• Strong troubleshooting and problem-solving skills.
• Experience working within Agile delivery teams using Jira.
• Excellent communication and stakeholder management skills.

Desirable

• Experience with Meta Quest for Business.
• Experience with Apple Business Manager.
• Experience with Google Zero Touch.
• Knowledge of enterprise endpoint security and vulnerability management.
• Experience supporting large-scale mobile device deployments.

• Microsoft Certified: Endpoint Administrator Associate (MD-102)
• Microsoft 365 Certified: Enterprise Administrator Expert