Tech OpsRes AI SME We’re supporting a global enterprise undergoing a major transformation across technology operations and resilience. We are looking for a senior SME-level specialist to provide independent challenge, oversight, and assurance across critical technology platforms and services. This role focuses on reviewing resilience designs, challenging assumptions, assessing remediation plans, and ensuring critical services meet resilience expectations across complex enterprise environments. Key Responsibilities • Review resilience of critical services and technology platforms • Challenge resilience designs, assumptions, and remediation plans • Track remediation of weaknesses, risks, and control gaps • Provide independent oversight across resilience governance and assurance forums • Work closely with Technology Risk, Operational Risk, Audit, and senior stakeholders • Deliver risk opinions, challenge reviews, and governance input Ideal Background • Strong experience in technology resilience, operational resilience, or enterprise architecture • Experience reviewing critical services, platform resilience, and recovery planning • Strong understanding of technology risk, controls, governance, and assurance • Ability to provide independent challenge at senior stakeholder level • Experience in financial services or other highly regulated environments is highly desirable Strong fits may come from enterprise architecture, solution architecture, technology risk, operational resilience consulting, or resilience assurance backgrounds.

Tech OpsRes AI SME

Tech OpsRes AI Lead We’re supporting a global enterprise undergoing a major transformation across technology operations and resilience. We are looking for a senior consultant-level specialist to identify and drive AI-enabled operational resilience use cases across critical technology functions. This is not a hands-on AI engineering role. The focus is on spotting where AI and automation can improve resilience outcomes, defining the use cases, and working with the right teams to deliver them. Key Responsibilities • Identify and prioritise AI and automation opportunities across operational resilience • Translate resilience challenges into clear use cases, requirements, and success measures • Partner with architecture, platform, data, and governance teams to drive delivery • Track benefits, adoption, and measurable business outcomes • Produce governance artefacts, assurance documentation, and leadership updates • Engage senior stakeholders across technology, risk, and resilience functions Ideal Background • Strong experience in operational resilience, technology resilience, or enterprise transformation • Experience delivering AI, automation, or AIOps use cases in large enterprise environments • Strong stakeholder management across technology, governance, and risk functions • Understanding of critical services, incident management, and resilience frameworks • Experience in financial services or regulated environments is highly desirable Strong fits may come from enterprise AI consulting, AIOps, operational resilience consulting, technology risk, or platform architecture backgrounds

Tech OpsRes AI Lead

Operational Resilience Leadership Opportunities Yorkshire (Hybrid Working) Initial 6-Month Contract Inside IR35 | Long-Term Programme Scope Via Leading Global Technology Consultancy | Major Global Banking Client A leading global technology consultancy is supporting a major international banking organisation on the build-out of a new Operational Resilience Squad within its technology function. As part of a significant enterprise resilience transformation, we are hiring for two senior leadership contractors to help shape and deliver this strategic programme. These are high-profile opportunities with strong senior stakeholder exposure across Technology, Risk, Audit and executive leadership. Opportunities Available 1. Accountable Lead – Proactive Resilience, Innovation & Scenario Testing A senior leadership role responsible for translating resilience strategy into measurable execution across Technology. Key Responsibilities: <ul><li>Own the integrated backlog and delivery roadmap for proactive resilience initiatives</li><li>Lead prioritisation aligned to critical business services, impact tolerances and risk appetite</li><li>Drive technology-led scenario testing and severe-but-plausible exercises</li><li>Provide governance, transparency and delivery assurance</li><li>Act as primary interface with senior Technology, Risk and resilience stakeholders</li><li>Deliver executive-level reporting and clear delivery traceability</li></ul>2. Senior Technology Operational Resilience Lead A senior integration role acting as the key link between Technology, resilience functions and delivery teams. Key Responsibilities: <ul><li>Own prioritisation of resilience risks, vulnerabilities and remediation activities</li><li>Ensure technology platforms, service chains and controls align to resilience frameworks</li><li>Provide oversight and challenge on resilience design, remediation plans and delivery progress</li><li>Interface with Technology Risk, Operational Risk, Audit and CIO leadership</li><li>Support scenario testing, impact tolerance validation and regulatory submissions</li><li>Deliver executive-ready reporting and resilience insight</li></ul>Background Sought<ul><li>Strong experience within financial services or another highly regulated environment</li><li>Proven leadership experience across Technology, Infrastructure, Architecture, SRE or service operations</li><li>Practical experience in Operational Resilience, Service Resilience, BC/DR, Incident Management, Scenario Testing or Technology Risk</li><li>Strong understanding of complex enterprise estates with multiple platforms, suppliers and dependencies</li><li>Excellent stakeholder management and ability to influence senior leadership audiences</li><li>Strong communication skills with the ability to simplify complex technical resilience topics</li></ul>Broader Programme Opportunities Additional hiring across Scenario Testing, Proactive Resilience, Vulnerability Management, Service Mapping, AI / Architecture, Data & Reporting, PMO / Governance and Continuous Improvement. Contract Details Yorkshire Hybrid – initially 2–3 days onsite per week, reducing over time Start from June (earlier starts possible for strong candidates) Rolling 6-month contract with expected long-term scope (up to 2 years / potential permanent) If you’re interested in playing a key leadership role within a major resilience transformation programme, please apply now for a confidential discussion.

Technology Operational Resilience Lead

Operational Resilience Service Mapping Product Owner Yorkshire (Hybrid Working) Initial 6-Month Contract Inside IR35 | Long-Term Programme Scope Via Leading Global Technology Consultancy | Major Banking Client A leading global technology consultancy is supporting a major international banking organisation on the build-out of a new Operational Resilience Squad within its technology function. We are seeking an experienced Operational Resilience Service Mapping Product Owner to drive a critical workstream focused on improving visibility of technology dependencies across a complex enterprise estate. This is a high-profile opportunity to play a key role in strengthening operational resilience, supporting scenario testing, and protecting critical business services across a globally significant environment. The Role You will own and drive the strategy, roadmap and delivery of service mapping capabilities across the organisation. Working closely with technology, architecture, operations, risk and governance stakeholders, you will ensure accurate mapping of critical services, assets and dependencies. Your outputs will directly support resilience assessments, scenario testing, remediation planning and regulatory readiness. Key Responsibilities<ul><li>Own the roadmap and backlog for service mapping improvements</li><li>Drive accuracy, completeness and governance of technology dependency maps</li><li>Identify critical assets, upstream/downstream dependencies and single points of failure</li><li>Provide mapping insight to support scenario testing and severe-but-plausible exercises</li><li>Challenge gaps, inconsistencies and high-risk service dependencies</li><li>Engage with platform owners, engineering teams and senior stakeholders to resolve issues</li><li>Deliver executive-ready reporting on mapping maturity, risks and progress</li><li>Support alignment with Operational Resilience frameworks and regulatory expectations</li></ul>Required Experience<ul><li>Strong experience in Product Owner / Product Lead / Service Mapping Product Owner roles</li><li>Proven background across infrastructure, cloud, platforms, architecture or service operations</li><li>Experience with service mapping, CMDB, dependency modelling or operational resilience initiatives</li><li>Strong understanding of complex service estates with multiple platforms, suppliers and integrations</li><li>Experience in financial services or another highly regulated environment preferred</li><li>Familiarity with resilience frameworks, BC/DR, incident management or technology risk</li><li>Strong stakeholder management skills with the ability to influence at senior level</li></ul>Desirable Experience<ul><li>Knowledge of PRA / FCA Operational Resilience frameworks</li><li>Exposure to DORA or other financial regulations</li><li>Experience with ServiceNow or enterprise observability / mapping tooling</li><li>Experience contributing to large-scale transformation programmes</li></ul>Contract Details Yorkshire Hybrid – initially 2–3 days onsite per week, reducing over time Start from June (earlier starts possible for strong candidates) Rolling 6-month contract with expected long-term scope (up to 2 years / potential permanent) If you’re interested in playing a key role within a major resilience transformation programme, please apply now for a confidential discussion.

Operational Resilience Service Mapping Product Owner

​Sergio joined as a Consultant sitting within our UK Contract team in 2021. He specialising in data roles recruitng for; Data analysts, Data Engineers, data scientists, insights and reporting consultants. He has since been promoted to Senior Consultant. 

Tech OpsRes AI SME

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Sergio Osman

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