Operational Resilience Service Mapping Product Owner

Operational Resilience Service Mapping Product Owner
Yorkshire (Hybrid Working)
Initial 6-Month Contract Inside IR35 | Long-Term Programme Scope
Via Leading Global Technology Consultancy | Major Banking Client

A leading global technology consultancy is supporting a major international banking organisation on the build-out of a new Operational Resilience Squad within its technology function. We are seeking an experienced Operational Resilience Service Mapping Product Owner to drive a critical workstream focused on improving visibility of technology dependencies across a complex enterprise estate.
This is a high-profile opportunity to play a key role in strengthening operational resilience, supporting scenario testing, and protecting critical business services across a globally significant environment.
The Role You will own and drive the strategy, roadmap and delivery of service mapping capabilities across the organisation. Working closely with technology, architecture, operations, risk and governance stakeholders, you will ensure accurate mapping of critical services, assets and dependencies.
Your outputs will directly support resilience assessments, scenario testing, remediation planning and regulatory readiness.

Key Responsibilities

• Own the roadmap and backlog for service mapping improvements
• Drive accuracy, completeness and governance of technology dependency maps
• Identify critical assets, upstream/downstream dependencies and single points of failure
• Provide mapping insight to support scenario testing and severe-but-plausible exercises
• Challenge gaps, inconsistencies and high-risk service dependencies
• Engage with platform owners, engineering teams and senior stakeholders to resolve issues
• Deliver executive-ready reporting on mapping maturity, risks and progress
• Support alignment with Operational Resilience frameworks and regulatory expectations

Required Experience

• Strong experience in Product Owner / Product Lead / Service Mapping Product Owner roles
• Proven background across infrastructure, cloud, platforms, architecture or service operations
• Experience with service mapping, CMDB, dependency modelling or operational resilience initiatives
• Strong understanding of complex service estates with multiple platforms, suppliers and integrations
• Experience in financial services or another highly regulated environment preferred
• Familiarity with resilience frameworks, BC/DR, incident management or technology risk
• Strong stakeholder management skills with the ability to influence at senior level

Desirable Experience

• Knowledge of PRA / FCA Operational Resilience frameworks
• Exposure to DORA or other financial regulations
• Experience with ServiceNow or enterprise observability / mapping tooling
• Experience contributing to large-scale transformation programmes

Contract Details
Yorkshire
Hybrid – initially 2–3 days onsite per week, reducing over time
Start from June (earlier starts possible for strong candidates)
Rolling 6-month contract with expected long-term scope (up to 2 years / potential permanent)

If you’re interested in playing a key role within a major resilience transformation programme, please apply now for a confidential discussion.