Operational Resilience Consultant 6-month contract Market rate - Inside IR35 Hybrid - 2/3 days in Sheffield  We are seeking an experienced Proactive Resilience & Innovation Consultant to support a large-scale Operational Resilience programme supporting a banking clinet in a complex enterprise technology environment. The role will focus on analysing Important Business Services (IBS), mapping technology dependencies, and designing severe-but-plausible disruption scenarios to identify systemic resilience risks. This is an execution-focused role supporting the operationalisation of resilience across engineering and technology teams. Key Responsibilities<ul><li>Map technology dependencies supporting critical services</li><li>Design and analyse severe-but-plausible disruption scenarios</li><li>Identify systemic technology risks impacting impact tolerances</li><li>Support resilience assessments and impact tolerance analysis</li><li>Produce scenario analysis, service dependency, and risk insights</li><li>Support prioritisation of remediation activities</li><li>Work closely with engineering, infrastructure, and operational stakeholders</li></ul>Key Skills & Experience<ul><li>Operational Resilience, Technology Resilience, or Business Continuity experience</li><li>Experience with IBS, resilience assessments, or service dependency analysis</li><li>Strong understanding of technology risk and operational failure scenarios</li><li>Experience within large enterprise or regulated environments</li><li>Strong stakeholder engagement and analytical skills</li><li>Ability to challenge assumptions and drive practical outcomes</li></ul>Desirable<ul><li>Financial services experience</li><li>Knowledge of UK Operational Resilience and/or DORA</li><li>Exposure to ServiceNow, CMDBs, or observability tooling</li><li>Infrastructure, cloud, or enterprise architecture background</li></ul>Candidate Profile We are looking for delivery-focused consultants who can combine operational resilience understanding with practical execution capability in complex technology environments.

Operational Resilience Consultant

Consultant Credit Risk Analytics Location London with hybrid working three days in the office Salary 50000 to 60000 plus bonus No sponsorship available I'm looking for a Consultant level Credit Risk Analyst to join a growing team in London working on high impact projects within financial services. This role would suit someone with around two to four years of experience ideally within a banking environment with a good understanding of credit risk frameworks and the regulations that support them. You will be comfortable working with data and turning analysis into clear business insight. Responsibilities Analyse large datasets to support credit risk decision making Contribute to risk modelling regulatory reporting and portfolio analysis Work with stakeholders across risk finance and data teams Develop dashboards and visualisations to present insights clearly Support adherence to credit risk regulations and governance frameworks Requirements At least two years of experience in credit risk ideally within a bank or financial institution Strong understanding of credit risk principles and the regulatory environment Strong SQL skills and ideally some experience with Python Experience using Power BI or Tableau A degree in a STEM subject such as Mathematics Statistics Economics or Engineering Strong analytical and communication skills What is offered Salary of 50000 to 60000 plus bonus Hybrid working with three days in a London office Exposure to meaningful data driven projects A collaborative and supportive team environment If you are looking to develop your career in credit risk within a dynamic environment we would like to hear from you. Please send me your CV to paul.culmer@xcede.com

Consultant

Data Analyst (Fixed-Term Contract) – £70,000 I'm looking for a highly analytical and detail-oriented Data Analyst to support a live strategic transaction workstream within a SaaS platform business. This is a fixed-term 6 month contract role offering £70,000, with the potential to transition into a permanent position. In this role, you will take ownership of preparing investor-grade data outputs, ensuring accuracy, consistency, and auditability across all materials. You’ll restructure and reconcile complex datasets across revenue, customer, and CRM systems, respond to time-sensitive analysis requests, and support the creation of management presentations and due diligence materials. Working closely with senior stakeholders and external advisors, you’ll translate commercial and subscription based metrics into clear, defensible insights. You’ll also build and maintain analytical models, support financial and scenario analysis, and ensure alignment between transaction outputs and business-as-usual reporting. The ideal candidate will have strong financial modelling or accounting experience, be confident working with BI tools such as Tableau, Power BI, or ThoughtSpot, and have hands-on experience with Salesforce data. Solid SQL skills are essential, along with the ability to communicate clearly in a fast-paced, high-stakes environment. Previous exposure to M&A or due diligence processes is advantageous. This is an excellent opportunity to work on a high-impact project with senior visibility, in a role that. Please send me your CV to paul.culmer@xcede.com

Data Analyst - FTC - 6 Month

TechOps Transformation Lead - AI Support My client is a market-leading organisation and recognised industry leader operating within a high-volume, customer-centric environment. They are launching a major transformation programme to redesign how customer support is delivered, using AI, automation, and smarter operational design to improve service quality while scaling efficiently. This is a true end-to-end transformation role. You will establish a lean support function, select and implement the right AI-enabled support platform, and lead the full transition into a scalable in-house operation built for long-term growth. This is not a coordination role. We need someone who can lead with conviction, move quickly, make decisions in ambiguity, and take ownership from first principles through to full operational delivery. Speed is critical. The project must mobilise immediately, generate meaningful performance data quickly, and enable key strategic decisions within the second half of the year.   Programme Leadership<ul><li>Own and deliver the full transformation from discovery through to rollout with minimal oversight</li><li>Establish governance, reporting cadence, stakeholder communication, and executive decision points</li><li>Manage risks, blockers, and cross-functional delivery across Finance, Commercial, Legal, People, Systems, and Engineering</li></ul>Discovery & Business Case<ul><li>Assess current support operations including cost base, volumes, SLAs, supplier model, and customer satisfaction</li><li>Build and maintain the financial model and produce a board-ready business case</li><li>Identify savings opportunities across AI deflection, automation, productivity, supplier strategy, and operating model redesign</li></ul>Platform & Technology<ul><li>Lead evaluation and implementation of AI-enabled support platforms such as Zendesk, Salesforce Service Cloud, Intercom, and similar tools</li><li>Define selection criteria around AI capability, workflow automation, CRM integration, and reporting</li><li>Oversee platform setup, routing workflows, self-service capability, dashboards, and the long-term technology blueprint</li></ul>Operating Model & Execution<ul><li>Design a layered support model across self-service, operational support, escalations, and premium service functions</li><li>Build SOPs, QA frameworks, escalation paths, and service standards</li><li>Launch the initial model quickly, stabilise performance, and track KPIs including volumes, response times, CSAT, productivity, and cost per resolution</li><li>Deliver the final recommendation and transition into a permanent AI-first support function built to scale without linear cost growth</li></ul>Essential Experience<ul><li>Proven experience leading customer support transformations or operational insourcing programmes</li><li>Strong commercial acumen with the ability to build and defend financial business cases</li><li>Experience implementing AI-powered support platforms or CRM systems</li><li>Comfortable operating at pace in high-stakes, ambiguous environments</li><li>Strong stakeholder management across business, operations, finance, legal, and technology teams</li><li>Experience managing supplier transitions and service redesign</li><li>Clear communicator able to produce executive-ready outputs and drive decisions</li></ul>Desirable<ul><li>Experience with Zendesk, Salesforce Service Cloud, Intercom, or similar platforms</li><li>Background in high-growth, technology-led or customer-centric businesses</li><li>Experience building AI deflection, auto-triage, and workflow automation solutions from scratch</li></ul>NOTE: This is not a traditional Programme Manager or coordination role, and it is not a pure AI Engineer position. We are looking for someone who has personally led end-to-end support transformations, built operating models from scratch, owned commercial decision-making, and delivered customer support insourcing or service redesign programmes. Candidates focused purely on project tracking or technical AI build work without operational ownership will not be suitable.

TechOps Transformation Lead - AI Support

​Shakir joined Xcede in 2020, he is a skilled Senior Consultant with a demonstrated history of working in the staffing and recruiting industry across the IT space. As his role is delivery focused, Shakir supports the Xcede team on a variety of urgent roles. His primary focus is on contract technology positions across the UK. 

Operational Resilience Consultant

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Shakir Muhammad

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