DV cleared ServiceNow CSM Programme - Multiple Roles

DV Cleared ServiceNow CSM Programme – Multiple Roles
Onsite – Newbury
Contract – 10 months (May start with potential for earlier onboarding)
Active DV Clearance Required

We are supporting a major digital transformation programme being delivered by a global technology services provider for a leading international telecommunications organisation.
As part of a large-scale implementation of ServiceNow Customer Service Management (CSM), we are building a specialist delivery team and are seeking multiple DV Cleared ServiceNow professionals across architecture, consulting, programme delivery, and technical implementation.

This is a rare opportunity to join a high-profile secure programme delivering a major ServiceNow transformation within a complex enterprise environment.

Open Roles We are currently hiring for the following positions:
Programme Delivery

• Programme Manager
• Project Coordinator

Architecture

• Solution Architect
• Technical Architect

Functional Consulting

• Lead / Senior Business Process Consultants (CSM)

Technical Delivery

• Senior Technical Consultants
• Technical Consultants

All roles will contribute to the design, implementation, and delivery of ServiceNow CSM solutions as part of a large multi-disciplinary programme team.

Key Responsibilities (varies by role)

• Deliver and implement ServiceNow CSM solutions within a secure enterprise environment
• Work closely with business stakeholders to define and implement customer service processes
• Design and implement scalable ServiceNow platform solutions
• Lead architecture, configuration, and platform development activities
• Support programme delivery through governance, planning, and stakeholder engagement
• Collaborate with cross-functional teams including architects, consultants, and developers

Required Experience

• Active DV Clearance (mandatory)
• Proven experience working with ServiceNow
• Strong knowledge of ServiceNow Customer Service Management (CSM)
• Experience delivering enterprise platform implementations
• Ability to work effectively within large-scale transformation programmes

Depending on the role, we are particularly interested in professionals with experience in:

• ServiceNow architecture and solution design
• ServiceNow development and configuration
• Business process transformation
• Programme and project delivery
• Enterprise integrations and platform governance

Programme Environment
This programme is being delivered for a major global telecommunications organisation, through a leading international technology services and solutions provider, supporting a strategic transformation of customer service operations using the ServiceNow platform.

Due to the secure nature of the programme, all roles require active DV clearance and full onsite presence in Newbury.

If you hold active DV clearance and have experience delivering solutions on ServiceNow CSM, we would love to hear from you.

Please apply with your latest CV or reach out directly to discuss the available opportunities in more detail.