Onsite Hardware Engineer  £35,000 - £40,000 per anum Southampton Mon - Fri onsite 12-month Fixed Term Contract  We are recruiting an experienced Hardware Engineer (L2/3) to support critical infrastructure systems at a major customer site in Southampton. This is a hands-on engineering role focused on hardware diagnostics, maintenance and repair across a diverse range of enterprise and legacy platforms within a highly critical operational environment. Working from the onsite workshop and across multiple machine rooms, you'll play a key role in maintaining the performance, reliability and availability of essential IT infrastructure — supporting systems that the customer's operations depend on. What You'll Be Doing Key Responsibilities <ul><li>Provide onsite L2/L3 hardware support across enterprise infrastructure and bespoke systems.</li><li>Diagnose, repair and maintain IBM mainframes, tape systems, storage arrays and server platforms.</li><li>Support legacy and modern equipment, including PCs, printers and custom-built systems.</li><li>Apply electro-mechanical repair techniques and soldering skills to specialist equipment.</li><li>Investigate and resolve complex hardware faults within a critical operational environment.</li><li>Carry out preventative maintenance and contribute to improving system reliability.</li><li>Build strong relationships with customer stakeholders and participate in technical meetings.</li><li>Follow established processes while identifying opportunities for improvement.</li><li>Maintain technical documentation and contribute to knowledge sharing.</li><li>Work independently while collaborating with wider engineering and support teams.</li></ul>Essential Experience <ul><li>Demonstrable hardware repair and maintenance experience within an enterprise environment.</li><li>Strong fault-finding, diagnostic and troubleshooting skills.</li><li>Experience supporting critical, operationally sensitive or high-availability environments.</li><li>Knowledge of at least one of the following:</li><li>IBM Mainframes: 9672, 2003, 2066 or 2096</li><li>IBM Tape Systems: 3490, VTS or 3590</li><li>EMC DASD storage</li><li>STK DASD storage</li><li>Strong communication and customer-facing skills.</li><li>The ability to work independently and take ownership of technical issues.</li></ul>Desirable Experience <ul><li>IBM pSeries servers.</li><li>HP ProLiant servers.</li><li>Dell or Sun server platforms.</li><li>PC hardware repair and custom system builds.</li><li>Dot matrix and laser printer support.</li><li>Electro-mechanical repair.</li><li>Soldering or component-level repair.</li><li>AIX, HP-UX or related infrastructure knowledge.</li></ul>Technology and Equipment:  <ul><li>IBM Mainframes: 9672, 2003, 2066 and 2096</li><li>IBM Tape Systems: 3490, VTS and 3590</li><li>EMC and STK DASD storage</li><li>IBM pSeries servers</li><li>HP ProLiant servers</li><li>Dell and Sun servers</li><li>Lenovo ThinkStation and IBM PS/2 devices</li><li>Dell, HP, Compaq and Sun PCs</li><li>Custom-built systems</li><li>Dot matrix and laser printers</li></ul>This opportunity would suit a practical, customer-focused engineer who enjoys diagnosing complex hardware faults and working across both legacy and modern technologies in a highly critical environment.

Hardware Engineer

Data Quality Lead | Hampshire | Up to £85,000 I’m recruiting for a senior Data Quality Lead to join a large organisation and take ownership of its enterprise Data Quality strategy and roadmap. This is a great opportunity for someone who has worked within an established enterprise Data Quality function and wants to shape and improve Data Quality capabilities at scale. You’ll lead the development of Data Quality frameworks, controls, monitoring and issue management, while working closely with senior business and technology stakeholders. You’ll also support major data migrations and transformation programmes and help build a strong Data Quality culture across the organisation. Experience with Data Governance and tools such as Collibra and Databricks Unity Catalog would be highly beneficial, alongside exposure to AWS and/or Azure. Hampshire Eastleigh, 1 day per week in the office is essential Up to £85,000 Permanent ASAP start No visa sponsorship available If you’re an experienced Data Quality professional looking for your next senior opportunity, please get in touch.

Data Quality Lead

Senior Product Manager (Data)

Principal / Staff Applied Scientist | Berlin or Remote in Germany

<h2>About Parloa</h2>

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

<h2>About the role:</h2>

As a Principal Applied Scientist at Parloa, you will define and drive our applied AI strategy across AI agents and Generative AI.

This is a highly hands-on and high-impact role at the intersection of research and production. You will explore, validate, and scale approaches that directly shape our product, from model evaluation and routing to agent behavior, memory, and context engineering, while defining how these systems should be measured, benchmarked, and improved across the industry.

Beyond execution, you will act as a technical leader: identifying opportunities, setting direction, and building the foundations of applied science at Parloa.

 

<h2>Areas of ownership:</h2>

<ul>
	<li>Define and lead applied AI initiatives across agent systems, LLM evaluation, and model optimization
	<li>Own ambiguous problem spaces end-to-end: from framing and experimentation to production impact
	<li>Design and implement evaluation & benchmarking frameworks, leveraging and challenging industry standards — and where needed, defining new ones
	<li>Drive innovation in agentic systems, including topics like routing, memory, and context engineering
	<li>Prototype and validate new approaches (e.g., model combinations, fine-tuning strategies, or open-weight models)
	<li>Translate research into production-ready solutions, working closely with engineering teams
	<li>Act as a technical authority and multiplier, mentoring others and shaping best practices
	<li>Establish and lead the Applied Science guild, fostering knowledge sharing and raising the bar across teams
	<li>Influence product and technical strategy, identifying where applied science can unlock the most value
</ul>

<h2>Who you are:</h2>

<ul>
	<li>12+ years of overall experience in Applied Science or related fields, including at least 5 years of hands-on experience in ML/AI, with a proven track record of delivering systems in production
	<li>Experience with agent-based systems or multi-step LLM workflows
	<li>Strong recent experience working with LLMs and Generative AI systems, ideally in production environments
	<li>Demonstrated ability to own and drive ambiguous problem spaces end-to-end—from problem framing to measurable impact
	<li>Deep understanding of evaluation methodologies, benchmarking, and model performance analysis, including human-in-the-loop approaches
	<li>Hands-on technical skills, with the ability to prototype, experiment, and ship solutions in collaboration with engineering teams
	<li>Experience working on production systems, balancing speed, quality, and scalability
	<li>Proven technical leadership and influence, with experience shaping direction, mentoring others, or driving cross-team initiatives
	<li>Ability to operate at both strategic and execution levels, connecting long-term vision with day-to-day decisions
	<li>Strong communication skills, with the ability to clearly articulate ideas and influence technical and non-technical stakeholders
	<li>Evidence of broader impact (e.g., published work, open-source contributions, internal initiatives, or industry influence) is a plus
</ul>

We know that great candidates don’t always meet every single requirement. If you’re excited about this role and believe you could make an impact, we encourage you to apply, even if your experience doesn’t perfectly match every qualification.

<h3>Nice to have</h3>

<ul>
	<li>Familiarity with model routing, fine-tuning, or open-weight models
	<li>Background in human-in-the-loop evaluation or annotation systems
	<li>Contributions to public research, blogs, or open-source projects
</ul>

<h2>Our recruiting process:</h2>

Talent Acquisition → Technical Peer Interview → 360° Technical Interview Loop → Bar Raiser

<h2>Why Parloa?</h2>

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale — and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Principal Applied Scientist

​With over 15 years of experience working for Xcede, Paul is currently our Senior Principal Consultant in Analytics across the UK and Europe. Leveraging his diverse range of talent acquisition experience, Paul has helped a range of organisations to expand their technology teams. Paul consults on a wide range of analytics-focused roles across all levels, from Customer Insights, Marketing Analysis, Database Marketing and Campaign Management, to Direct Marketing, Email Marketing, Forecasting and beyond. Specialists with proven experience in SQL, Python, and R can contact Paul to discuss the latest Analytics roles. 

Data Quality Lead

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Paul Culmer

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