CMDB Lead

CMDB Lead – ServiceNow | £500 - £575/day Inside IR35 | London / Horsham Hybrid | ASAP Start

We’re supporting a major enterprise transformation programme and are looking for an experienced CMDB Lead to take ownership of configuration management strategy and operational excellence within a complex, multi-vendor environment.
This is a hands-on leadership role requiring strong technical ServiceNow CMDB expertise combined with the ability to drive governance, remediation, and stakeholder engagement across a large-scale organisation undergoing managed services transformation.

Key Responsibilities:
• Lead ServiceNow CMDB configuration and administration
• Manage Discovery schedules, configuration, and reconciliation / primacy rules
• Design and operationalise CSDM-aligned service hierarchies
• Build and maintain Service Mapping structures
• Drive CMDB data quality improvements, remediation, and governance
• Support regulatory reporting, audit evidence, and configuration baselines
• Work closely with process owners, class owners, suppliers, and governance teams

Essential Experience:
• Strong hands-on ServiceNow CMDB expertise
• ServiceNow Discovery and Service Mapping
• CSDM modelling and service hierarchy design
• CMDB health, reconciliation, and orphaned CI remediation
• Experience within outsourced / managed service environments
• Ability to define Configuration Management strategy, not just BAU support

Highly Desirable:
• Azure Service Graph Connectors (SGC)
• OpsRamp, InTune, ServiceNow Atlas
• HAM Pro implementation experience
• ServiceNow scripting / Business Rules
• Infrastructure lifecycle and currency reporting
• Multi-region CMDB operations

Contract Details:
• £500 - £575/day Inside IR35
• ASAP start
• Ideally 1 day/week in London
• Ideally 1 day/week in Horsham
• Flexibility available for the right candidate

If interested, please apply or get in touch for further details.