Service Desk Engineer
Location:
Oxford, Oxfordshire, South East, England
Salary:
Competitive
Job Type:
Contract
Date Posted:
3 days ago
Expiry Date:
15/01/2026
Job Ref:
BH-124253
Start Date:
01/12/2025
Contact:
Anwar Bizimana
Contact Email:
anwar.bizimana@xcede.com
Specialism:
EnglandEnd-User Computing
Service Desk Engineer – 3-Month Contract (ASAP Start)
We’re looking for an experienced Service Desk Engineer to join our client on an ASAP-start, 3-month contract. You’ll provide high-quality technical support to end users, resolving incidents quickly and delivering an excellent customer experience.
Key Responsibilities:
We’re looking for an experienced Service Desk Engineer to join our client on an ASAP-start, 3-month contract. You’ll provide high-quality technical support to end users, resolving incidents quickly and delivering an excellent customer experience.
Key Responsibilities:
- Provide 1st & 2nd line support across hardware, software, and network issues
- Log, prioritise, and resolve tickets via the service desk system
- Troubleshoot Windows/macOS, Office 365, VPN, printers, and general desktop problems
- Set up and configure laptops/PCs, user accounts, and applications
- Escalate complex issues to senior engineers where needed
- Deliver clear communication and support to non-technical users
- Assist with onboarding, device builds, and asset management tasks
- Previous experience in a Service Desk / IT Support role
- Strong troubleshooting skills across Windows 10/11, O365, Active Directory/Azure AD
- Excellent communication and customer service skills
- Ability to work in a fast-paced environment and hit the ground running
- Experience with common ticketing systems (e.g., ServiceNow, Jira, Freshservice)
- Start: ASAP
- Duration: 3 months
- Type: Contract - Full time
- Location: Oxford (On-Site)
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