ITSM Business Analyst Contract – 9 Months | Remote (UK) | Occasional London/Cambridge Workshops A leading global IT services and solutions provider is supporting a major enterprise in the advanced technology and sustainability sector through a large-scale IT Service Management transformation programme. As part of this initiative, we are looking for an experienced ITSM Business Analyst to support process design, requirements gathering and stakeholder engagement across a complex, international IT environment. The programme is focused on standardising ITSM processes globally, improving operational maturity, and optimising the organisation’s ServiceNow platform. Responsibilities<ul><li>Facilitate workshops with service desk, infrastructure, application and vendor teams</li><li>Document AS-IS and TO-BE ITSM processes</li><li>Gather and refine ServiceNow requirements and user stories</li><li>Conduct gap analysis against ITIL best practices</li><li>Support global process standardisation initiatives</li><li>Work closely with technical and operational stakeholders to translate business needs into deliverable requirements</li></ul>Experience Required<ul><li>Strong Business Analysis experience within ITSM environments</li><li>Experience working on ServiceNow-related programmes</li><li>Solid understanding of ITIL processes (Incident, Problem, Change, Request)</li><li>Experience facilitating workshops across technical and operational teams</li><li>Ability to work effectively within complex enterprise environments</li></ul>Contract Details<ul><li>9-month contract</li><li>Full-time engagement</li><li>Remote working, with occasional workshops in London or Cambridge</li></ul>This is an opportunity to work on a large-scale enterprise ITSM transformation programme with significant global impact.

ITSM Business Analyst

ITSM Project Manager Contract – 6 Months Initial (Likely Extension) | 3 Days Per Week (Part-time) | Remote A leading global IT services organisation is delivering a key workstream within a major IT Service Management transformation programme for an international enterprise operating in the technology and sustainability space. They are seeking an experienced ITSM Project Manager to lead delivery of service management improvements across a complex multi-region IT estate. The programme focuses on service process standardisation, ServiceNow optimisation, and improving operational maturity across global IT operations. Responsibilities<ul><li>Lead delivery of the ITSM workstream within a wider transformation programme</li><li>Drive ITIL process maturity across Incident, Problem and Change management</li><li>Coordinate delivery across internal teams, vendors and service providers</li><li>Manage governance activities including planning, RAID tracking and reporting</li><li>Engage with senior stakeholders across both business and IT functions</li></ul>Experience Required<ul><li>Proven Project Management experience delivering ITSM programmes</li><li>Experience working with ServiceNow environments</li><li>Strong understanding of ITIL service management frameworks</li><li>Experience managing multi-vendor enterprise environments</li><li>Strong stakeholder management and communication skills</li></ul>Contract Details<ul><li>6-month initial contract (expected extension)</li><li>3 days per week</li><li>Remote working, with occasional workshops likely in London or Cambridge</li></ul>This role offers the opportunity to lead a critical workstream within a global ITSM transformation initiative.

ITSM Project Manager

Hybrid - Expenses Paid For / 6 Month Contract (With a Likely Extension) / Dubai The role supports the rollout of SAP-enabled processes across Finance, Accounting, HR, and Payroll. I am currently looking for: <ul><li>Senior SAP P2P Trainer profile</li><li>S/4HANA experience preferred</li><li>Experience on large-scale deployment projects</li><li>Comfortable delivering to mixed audiences (Key Users End Users)</li></ul> Key requirements for ALL profiles: <ul><li>Fluent English (written & spoken)</li><li>Available for extended onsite travel across Dubai</li><li>Flexible on full-time / part-time arrangements</li></ul>

SAP P2P Trainer

Microsoft Project Planner SME  Market rate Contract - 1 month Remote working Start Date: ASAP We are looking for a Microsoft Project Planner SME to support a live programme by consolidating multiple existing plans into a single, accurate, and baseline-ready view. This is not a greenfield role—you will be working with plans already in place, improving quality, strengthening dependencies, and ensuring a clear, realistic path to completion. Key Responsibilities<ul><li>Consolidate external partner and internal plans into a single MS Project schedule</li><li>Define and validate the critical path, dependencies, and milestones</li><li>Challenge and validate updates from workstream leads, ensuring impacts on timelines are understood</li><li>Identify planning gaps, inconsistencies, and risks, and address them proactively</li><li>Ensure plans are accurate, current, and baseline-ready</li><li>Engage with delivery teams to extract key information and clarify assumptions</li><li>Provide clear, concise updates and insights back to the programme team</li></ul>Required Skills & Experience<ul><li>Strong expertise in Microsoft Project (essential)</li><li>Proven experience managing and improving complex programme plans</li><li>Ability to analyse dependencies and understand impact of schedule changes</li><li>Confident in challenging stakeholders and driving accountability</li><li>Excellent communication skills—able to extract information and present key messages clearly</li><li>Ability to hit the ground running and deliver value quickly</li></ul>Additional Information<ul><li>Fully remote with occasional in-person sessions</li><li>Immediate start required</li><li>Fast-paced environment requiring proactive, hands-on delivery</li></ul>If you’re a confident MS Project expert who can bring structure, challenge assumptions, and quickly improve programme planning, we’d love to hear from you.

Microsoft Planner SME

With 2 years of experience in technology recruitment, Julian joins our London team as a Consultant.

ITSM Business Analyst

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Julian Miguel Dela Cruz

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