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IT Engineer

Location:
London, Greater London, South East, England
Salary:
£300 - £400 per hour
Job Type:
Contract
Date Posted:
31 minutes ago
Expiry Date:
03/01/2026
Job Ref:
BH-118928
Start Date:
19/11/2025
Contact:
Julian Miguel Dela Cruz
Contact Email:
julian.delacruz@xcede.com
Specialism:
End-User ComputingEngland
Job Title: Deskside Engineer
Location: London (On-site)
Contract: 12 Months, Inside IR35
Start Date: Immediate
Clearance: DV Clearance Required (must already be active)
Overview An exciting opportunity has arisen for an experienced Deskside Engineer to join a major IT services provider, supporting a high-profile public-sector security organisation following a recent office relocation. This role involves hands-on deskside support within a sensitive environment, ensuring continuity of service and high-quality technical assistance to end users.
Key Responsibilities
  • Provide on-site deskside and floor-walker support across hardware, software, and peripheral devices.
  • Assist with post-move activities, ensuring end users are fully operational after the site relocation.
  • Diagnose and resolve technical issues across Windows-based environments.
  • Handle device builds, imaging, configuration, and deployment.
  • Support mobile device setup, troubleshooting, and asset management.
  • Work within strict security protocols and follow established incident, change, and problem management processes.
  • Liaise with technical teams and stakeholders to ensure timely issue resolution.
  • Maintain accurate documentation, ticket updates, and asset tracking.
Essential Skills & Experience
  • Active DV Clearance – essential and non-negotiable.
  • Strong background in deskside or second-line support.
  • Experience working in secure or highly regulated environments.
  • Proficiency with Windows 10/11, O365, AD, hardware troubleshooting, and device imaging.
  • Excellent customer-facing skills and the ability to support senior stakeholders.
  • Ability to work effectively on-site in a fast-paced environment.
Desirable Skills
  • Experience supporting government/law-enforcement-related environments.
  • ITIL awareness or certification.
  • Knowledge of secure handling processes for IT equipment.

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Julian Miguel Dela Cruz

Julian Miguel Dela Cruz

Specialisms: Cloud
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