Freshworks Consultant / Developer (Contract – Outside IR35) Duration: Initial 2-month contract (extension likely) Location: Remote / UK-based Are you a technically skilled Freshworks Consultant or Developer with a passion for delivering high-quality ITSM and ESM solutions? We’re seeking experienced contractors to support several active and upcoming Freshservice implementations for enterprise clients, working with a respected digital transformation consultancy that partners with major global organisations. The Opportunity You’ll join a specialist team supporting multiple Freshworks platform projects, from ITSM implementations and global rollouts to service management optimisation and tooling improvements. This is a hands-on technical role — ideal for consultants who enjoy configuring, developing, and integrating Freshservice solutions, while engaging directly with clients to understand needs, shape outcomes, and deliver measurable results. Key Responsibilities<ul><li>Design, configure, and deploy Freshservice solutions aligned with best practice ITSM and ESM principles</li><li>Build automations, workflows, and integrations using Freshworks APIs, webhooks, and custom scripts</li><li>Conduct system health checks, troubleshoot technical issues, and develop optimisation plans</li><li>Deliver technical documentation and support user enablement and training activities</li><li>Work directly with client stakeholders to capture requirements, validate solutions, and ensure successful adoption</li></ul>Essential Skills & Experience<ul><li>Proven track record delivering Freshworks implementations (Freshservice, Freshdesk, or related modules)</li><li>Strong knowledge of ITSM frameworks (e.g. ITIL) and practical application within Freshservice</li><li>Solid technical ability across: <ul><li>JavaScript and custom app development within Freshworks</li><li>REST APIs, JSON, and integration design</li><li>Workflow automation and workspace configuration</li></ul></li><li>Confident working directly with clients, running workshops, and presenting solutions</li><li>Ability to work autonomously in fast-moving project environments</li></ul>Desirable:<ul><li>Freshworks certifications (Freshservice, Freshdesk)</li><li>Experience with iPaaS platforms such as Workato or Zapier</li><li>Broader ITSM tool experience (ServiceNow, Jira Service Management, etc.)</li></ul>

Freshworks Technical Consultant

We’re looking for an experienced Azure GenAI Engineer to build and scale intelligent, agent-based applications in a cutting-edge cloud environment. You’ll work hands-on with Azure’s AI stack, modern frameworks, and production-ready pipelines to deliver real business impact. Key Skills (Must-Have): <ul><li>Agent-based GenAI app development using Python</li><li>Prompt engineering and FastAPI</li><li>AI/ML model development</li><li>RAG (Retrieval-Augmented Generation) with Vector Databases</li><li>Strong understanding of Azure Cloud Services, Azure AI Search, and ADI (text, table & image processing)</li><li>Proficiency with LangGraph and LangChain frameworks</li></ul>Nice to Have: <ul><li>Experience with SQL Server, Docker, CI/CD pipelines, SonarQube, PyTest</li><li>Monitoring and optimisation of production AI apps</li></ul>

Azure GenAI engineer

Data Analyst | £65,000 + Bonus | Hybrid (London – 2 Days per Month) | No Sponsorship  I'm looking for a Data Analyst with strong technical skills in SQL and Python, a solid grounding in statistics, and a genuine passion for data science or analytics engineering. You’ll be joining a growing data team working on projects that directly shape strategy and product performance. This is a great opportunity for someone who wants to go beyond reporting — building models, testing hypotheses, and helping drive data-led decisions across the business. What you’ll be doing<ul><li>Writing advanced SQL to query, transform and model complex datasets.</li><li>Using Python (pandas, NumPy, scikit-learn) to analyse data and build statistical or predictive models.</li><li>Applying statistical techniques to uncover trends and measure business impact.</li><li>Collaborating with Data Scientists, Analysts, and Engineers to automate and improve data workflows.</li><li>Presenting clear, actionable insights to non-technical stakeholders.</li></ul>What we’re looking for<ul><li>Proven experience as a Data Analyst or similar role.</li><li>Strong SQL and Python skills (experience with pandas, NumPy, etc.).</li><li>Good understanding of statistics and experience building models.</li><li>Interest in data science or analytics engineering — comfortable exploring new tools and techniques.</li><li>Excellent communication skills and a collaborative mindset.</li></ul>The Offer<ul><li>£65,000 base salary + performance bonus.</li><li>Mostly remote – only 2 days per month in the London office.</li><li>Work with a talented, supportive data team using a modern tech stack.</li><li>No sponsorship available.</li></ul> Please send me your CV to paul.culmer@xcede.com

Data Analyst

Product Analyst – London – Up to £77k + Bonus Join a fast-growing tech business in London as a Product Analyst! They're looking for someone with strong product analytics experience, confident with SQL and Python, and ideally familiar with dbt or modern analytics tooling. You’ll dive deep into user and product data, generating insights that drive business decisions and help shape the roadmap. This is a hands-on role where your analysis directly impacts growth and strategy. Requirements: <ul><li>Strong experience in product analytics</li><li>Proficient in SQL and Python</li><li>Experience with dbt is a plus</li><li>Ability to turn data into actionable business insights</li><li>Must be eligible to work in the UK (no sponsorship offered)</li></ul>Please send me your updated CV to paul.culmer@xcede.com

​With over 15 years of experience working for Xcede, Paul is currently our Senior Principal Consultant in Analytics across the UK and Europe. Leveraging his diverse range of talent acquisition experience, Paul has helped a range of organisations to expand their technology teams. Paul consults on a wide range of analytics-focused roles across all levels, from Customer Insights, Marketing Analysis, Database Marketing and Campaign Management, to Direct Marketing, Email Marketing, Forecasting and beyond. Specialists with proven experience in SQL, Python, and R can contact Paul to discuss the latest Analytics roles. 

Paul Culmer

Lead Consultant

Credit Risk Analyst, Salary: Up to £60,000 + bonus Location: London (hybrid) Industry: Financial Services / Insurance Type: Permanent Are you an experienced Credit Risk Analyst with a strong background in SQL and data visualisation? We’re working with a leading financial services organisation looking to strengthen their credit risk analytics team. This role is perfect for someone who enjoys combining technical analysis with regulatory insight to drive smarter, compliant risk decisions. What you’ll be doing<ul><li>Developing, analysing and maintaining credit risk models and portfolio reporting.</li><li>Using SQL to extract and manipulate large datasets from multiple sources.</li><li>Building dashboards and visualisations (e.g. Power BI, Tableau, or similar) to present insights to senior management.</li><li>Supporting the business with risk appetite monitoring, capital adequacy, and credit exposure analysis.</li><li>Ensuring compliance with regulatory frameworks such as IFRS9, PRA, Basel, or Solvency II.</li><li>Collaborating with stakeholders across risk, finance, and data teams to enhance risk insight and governance.</li></ul>What we’re looking for<ul><li>Proven experience in Credit Risk Analysis, ideally within a bank or insurance environment.</li><li>Strong working knowledge of SQL (other coding languages such as Python or SAS a plus).</li><li>Experience creating data visualisations to communicate complex findings clearly.</li><li>Solid understanding of risk regulations and reporting requirements.</li><li>Analytical mindset with excellent problem-solving and communication skills.</li></ul>Please send me your CV to paul.culmer@xcede.com

Credit Risk Analyst

APPLY FOR THIS JOB

Paul Culmer

Latest Jobs