Service Architect

Job Title: Service Architect
Location: Glasgow Hybrid 2/3 days per week on site 
Type: Contract 
Start Date: August
Client: Leading UK Energy Provider (Confidential)
Overview A major UK energy organisation is seeking a Service Architect to support the design and implementation of a new Observability Operating Model. This role will help transform a set of monitoring and AIOps tools (e.g., Elastic Cloud, BMC Helix, NetScout) into a scalable, production-ready Observability Service used across Digital Transformation teams and Business Centres of Excellence.
Key Responsibilities

• Design a scalable, production-ready Observability Service using existing tools
• Define operational processes, KPIs, SLAs, and controls to support BAU handover
• Integrate automation and AIOps into observability architecture
• Collaborate with IT security to address risk and compliance (CAF)
• Develop onboarding processes for observability in new apps and infrastructure
• Assess and improve current service integration and governance processes

Requirements

• Proven experience implementing observability operating models in large enterprises
• Strong understanding of observability tools and ITSM platforms (e.g., ServiceNow)
• Knowledge of AIOps, automation, and enterprise service design
• Excellent documentation, stakeholder engagement, and governance skills