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Service Architect

Location:
Glasgow, Glasgow City, Scotland
Salary:
Competitive
Job Type:
Contract
Date Posted:
1 day ago
Expiry Date:
17/08/2025
Job Ref:
BH-122021
Start Date:
03/07/2025
Contact:
Andreea Tancau
Contact Email:
andreea.tancau@xcede.de
Specialism:
ServiceNowEngland
Job Title: Service Architect
Location: Glasgow Hybrid 2/3 days per week on site 
Type: Contract 
Start Date: August
Client: Leading UK Energy Provider (Confidential)
Overview A major UK energy organisation is seeking a Service Architect to support the design and implementation of a new Observability Operating Model. This role will help transform a set of monitoring and AIOps tools (e.g., Elastic Cloud, BMC Helix, NetScout) into a scalable, production-ready Observability Service used across Digital Transformation teams and Business Centres of Excellence.
Key Responsibilities
  • Design a scalable, production-ready Observability Service using existing tools
  • Define operational processes, KPIs, SLAs, and controls to support BAU handover
  • Integrate automation and AIOps into observability architecture
  • Collaborate with IT security to address risk and compliance (CAF)
  • Develop onboarding processes for observability in new apps and infrastructure
  • Assess and improve current service integration and governance processes
Requirements
  • Proven experience implementing observability operating models in large enterprises
  • Strong understanding of observability tools and ITSM platforms (e.g., ServiceNow)
  • Knowledge of AIOps, automation, and enterprise service design
  • Excellent documentation, stakeholder engagement, and governance skills

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Andreea Tancau

Andreea Tancau

Specialisms: Data, Business Intelligence, Digital & Product Analytics, Marketing & Insight Analytics, Credit Risk & Analytics
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