Customer Researcher – Behavioural Science & Psychology Location: Reading (Hybrid) Salary: £40,000–£43,000 + Benefits Sponsorship: Not available Travel: Occasional UK & EU travel required Are you passionate about behavioural science and psychology? Do you have a knack for turning data into compelling insights that drive innovation? We're looking for a Customer Researcher to join our dynamic team and support our behavioural research projects across multiple domains. About the Role In this varied and intellectually stimulating role, you’ll work at the intersection of behavioural science, psychology, and customer insight to support internal teams and external partners. Your work will directly contribute to impactful decision-making, product development, and strategic direction. Key Responsibilities:<ul><li>Conduct high-quality literature reviews to support behavioural science and psychology research initiatives.</li><li>Analyse quantitative survey data, extract insights, and clearly communicate findings to technical and non-technical audiences.</li><li>Assist in the design, execution, and interpretation of behavioural science experiments and studies.</li><li>Develop engaging reports, presentations, and summaries for stakeholders across the organisation.</li><li>Stay current with the latest academic and applied research in behavioural science and psychology.</li><li>Explore and share emerging trends across behavioural domains to inform ongoing research and innovation.</li><li>Actively participate in workshops, seminars, and networking events to enhance our behavioural science ecosystem.</li><li>Attend relevant conferences and supplier meetings across the UK and EU.</li></ul>What We’re Looking For:<ul><li>A background in behavioural science, psychology, or a related discipline (academic or applied).</li><li>Strong analytical skills, with experience in survey data analysis and insight generation, Ideally SPSS qualitative and quantatative skills.</li><li>Excellent written and verbal communication skills, especially when translating complex ideas for diverse audiences.</li><li>Curious, collaborative, and eager to engage with both academic research and real-world application, ideally 3 years experience. </li></ul>This is an exciting opportunity to be part of a forward-thinking team that values curiosity, rigour, and real impact. If you're ready to apply your research skills in meaningful ways, please send me your CV to paul.culmer@xcede.com

Customer Researcher

D365 Developer – Contract Role (Inside IR35) Rate: £400–£475/day Duration: 2–6 Months initial Location: Hybrid – Sedgefield (On-site preferred, flexible for the right candidate) A leading technology services provider is looking for an experienced Microsoft Dynamics 365 Developer to support a high-impact digital transformation programme for a strategic end client based in the North East. The programme involves the migration of key business processes from Sage CRM into Microsoft Dynamics 365, alongside integration with internal Power Platform solutions. This role spans both D365 Finance & Operations and CRM modules, offering a wide scope for hands-on development across enterprise systems. Key Responsibilities:<ul><li>Design, develop, and configure solutions within Dynamics 365 Finance and Operations and CRM environments.</li><li>Work closely with product managers to interpret business needs and deliver against user stories, features, and epics.</li><li>Support the migration of critical data and workflows from Sage CRM into D365.</li><li>Collaborate with teams building Power Apps to ensure smooth integration and end-to-end functionality.</li><li>Contribute to the overall technical delivery across a large, strategic transformation project.</li></ul>Required Skills & Experience:<ul><li>Solid experience in D365 development, particularly across both CRM and Finance & Operations.</li><li>Proven track record on large-scale digital programmes or strategic transformation projects.</li><li>Strong understanding of Agile development methodologies.</li><li>Experience working with and integrating Power Platform applications, especially Power Apps.</li><li>Comfortable translating stakeholder requirements into scalable technical solutions.</li></ul>Additional Information:<ul><li>This contract is Inside IR35.</li><li>Ideally, the candidate will be available to work on-site in Sedgefield, but remote working is negotiable for highly suitable applicants.</li><li>Immediate or short notice start preferred.</li></ul>If you’re a proactive D365 Developer who thrives in dynamic project environments and enjoys delivering value through modern Microsoft technologies, we’d love to hear from you.

D365 Developer

I am currently recruiting for an ADMS software delivery manager to work for global manufacturing company based out of their Edinburgh office.  My client are a world leader for Grid Software solutions enabling companies world-wide to optimize their control of the Grid and the transformation towards sustainable energy sources. Responsibilites  <ul><li>The Services Delivery Manager owns the project’s Delivery Model and is the Technical Leader on the Project, working with highly skilled teams to manage and execute software deployment, configuration, integration and testing.</li><li>Share responsibility with the Project Manager (PM), through close coordination, for scope management (change requests assessment), risk management and problem management.</li><li>Project Execution control: Building effective Work Breakdown Structures (WBS), activity tracking to update Project Manager on progress, implementing the delivery with Agile methodology when applicable.</li><li>Accountable for the end-to-end project delivery to meet the schedule, cost and quality commitments.  </li><li>Contribute to Customer management activities for technical coordination establishing trust meeting delivery commitments, together with the Project Manager who owns the Customer relationship. </li><li>Expertise to drive excellence in execution through continuous improvement, change management and Agile / DevOps delivery methodologies.</li><li>Trigger and validate engineering Gate Reviews (Solution, Factory Testing Readiness, Site Acceptance Readiness). </li><li>Assist tendering with the validation of the delivery model and estimations in coordination with the Regional Operations team and the Global Workforce Manager.  </li><li>Work with Project Manager to report or resolve any process non-conformances in a timely manner</li><li>Validate project scope review in coordination with the Solution Design team identifying, documenting, and estimating any change requests (CR) or project risks with mitigation plans. Work with Project Manager to communicate with customer.</li></ul> Essential Critea  <ul><li>Experience with Advanced Distribution Management Systems (ADMS) Electrical Networks or Energy Management Systems (EMS)</li><li>Experience working with Linux, Oracle, Scripting, Database Knowledge - Python experience (desired) </li><li>Proven years of experience in Services directing the delivery of complex software solutions</li><li>Proven experience in a senior technical role within a system integrator or Software Consultancy practice</li><li>Proven experience in defining and managing delivery teams</li><li>Proven experience in defining and assigning work packages</li><li>DevOps and Agile methodology</li><li>Industry knowledge in the field of operation and multi sites project organizations</li><li>Process and methodology oriented</li></ul>

ADMS Software delivery manager

My client is a global organisation specilising in building materials. The company operates with six divisions; Insulated Panels, Insulation, renewable energy, and, Data & Flooring, Roof & Waterproofing and they operate in over 20 different countries.   Offering a competitive salary, bonus + 33 days holiday not including bank holidays + 5% pension contribution and many more desirable benefits.   The position is a hybrid role, 3 days in office in Portadown or Aylesbury and 2 days working remotely. Robotic Process Automation (RPA) Developer   The role: <ul><li>Designing, developing, and maintaining automation solutions using UiPath Robotic Process Automation technologies.</li><li>Analysing business processes to identify automation opportunities where RPA solutions could deliver significant efficiency improvements.</li><li>Working within cross functional project teams</li><li>Configuring RPA robots to perform repetitive tasks</li><li>Embedding AI tools and technologies within the solutions</li><li>Creating and maintaining technical documentation</li><li>Complying with software development and security policies</li></ul>  The person: <ul><li>Experience of developing automations using UiPath</li><li>UiPath qualification desired however not necessary</li><li>Software development background and training</li><li>Strong communication skills</li><li>Ability to work on own initiative and assume responsibility where appropriate</li><li>Excellent analytical and problem-solving ability with great attention to detail</li><li>You will be gaining real experience and increasing skills in utilising and deploying industry leading Intelligent Automation solutions from UiPath</li></ul>

Robotic Process Automation (RPA) Developer

With 2 years of experience in technology recruitment, Julian joins our London team as a Consultant.

Julian Miguel Dela Cruz

Consultant

We are seeking a highly capable Problem/Change Manager to join a critical IT service function supporting a large-scale transformation for a nationally recognised retail organisation. This is a hands-on role, based predominantly onsite in Salford, where you’ll be responsible for improving service stability and leading structured change processes in a high-impact, customer-facing environment. The successful candidate will bring deep knowledge of ITIL best practices, and the ability to navigate complex stakeholder landscapes to drive root cause resolution and minimise operational risk. Key Responsibilities:<ul><li>Own and operate the Problem Management process, including trend analysis, RCA coordination, and implementation of preventive measures.</li><li>Govern the Change Management lifecycle across IT services, ensuring changes are assessed, approved, and implemented with minimal disruption.</li><li>Conduct and chair Problem and Change Review Boards, aligning technical and business teams around best-practice service governance.</li><li>Identify process bottlenecks, implement continuous improvement strategies, and support service maturity initiatives.</li><li>Act as a senior escalation point for high-priority problems and change conflicts.</li><li>Collaborate with operational leads, third-party vendors, and internal teams to drive accountability and visibility across service functions.</li></ul>Essential Skills & Experience:<ul><li>Strong background in Problem and Change Management in large enterprise or public-facing environments.</li><li>In-depth knowledge of ITIL frameworks (v3 or v4).</li><li>Excellent organisational and analytical skills – capable of managing concurrent issues, risks, and change requests.</li><li>Confident communicator who can operate across technical, operational, and leadership stakeholders.</li><li>Calm under pressure, with a methodical approach to problem-solving and change governance.</li><li>Previous experience in retail, logistics, or consumer-centric sectors is highly advantageous.</li></ul>Desirable Qualifications:<ul><li>ITIL v4 Foundation (or higher)</li></ul>Contract Details:<ul><li>Duration: 1–3 months initially</li><li>Extension: Likely, based on performance and ongoing programme needs</li><li>Working Arrangement: Predominantly onsite (Salford, Manchester)</li><li>Day Rate: Competitive (Inside IR35)</li></ul>

Problem/Change Manager

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Julian Miguel Dela Cruz

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