Onsite Support Engineer

On-site Support Engineer – 2–3 Days/Week – Chessington, Surrey
Rate: £150–£200 per day (Inside IR35)
Contract: 6-month initial term, with strong likelihood of a further extension
Location: On-site – Chessington, Surrey (KT9)
Start Date: ASAP
An established global IT services provider is seeking a Level 3 Deskside Support Engineer to provide hands-on, on-site technical support for a well-known international food distribution client based in Chessington, Surrey. The role involves working 2–3 days per week on-site, offering a great balance of flexibility and responsibility.
This is a long-term contract opportunity with a strong potential for extension beyond the initial 6 months.
Key Responsibilities:

• Provide deskside support for laptops, desktops, and peripherals (printers, monitors, docking stations, etc.)
• Carry out hardware lifecycle tasks (IMACD – Install, Move, Add, Change, Dispose)
• Troubleshoot software/hardware issues including Windows OS and Microsoft 365 suite
• Assist with password resets and account access issues
• Support mobile devices (iPhones)
• Act as hands-and-eyes for remote teams, including basic network patching and support
• Support warehouse staff with IT equipment issues
• Coordinate with third-party network/server vendors when required
• Issue and manage access badges/fobs
• Provide basic support for office telephony systems

Technical Environment:

• Lenovo / Dell / HP laptops and desktops
• USB docking stations
• Sharp multifunction printers
• iPhones
• Microsoft 365 (Windows + Office)
• Extreme Networks access points

Requirements:

• Proven experience in deskside or onsite IT support (Level 3 equivalent)
• Confident troubleshooting both hardware and software issues
• Familiarity with Microsoft 365 administration and end-user support
• Strong customer service skills, especially in a professional office or warehouse setting
• Eligible to work in the UK with no unspent criminal convictions

Desirable:

• Previous experience in a distribution/warehouse environment
• Familiarity with network patching and supporting remote infrastructure teams
• Experience liaising with third-party service providers