Interim Head of Service Delivery & Technology Change
Location:
Bolton, East Riding of Yorkshire, Yorkshire, England
Salary:
Competitive
Job Type:
Contract
Date Posted:
17 days ago
Expiry Date:
25/09/2025
Job Ref:
BH-122604
Start Date:
11/08/2025
Contact:
Maya Chande
Contact Email:
maya.chande@xcede.com
Specialism:
EnglandCloud
An IT Solutions provider are looking for an Interim Head of Service Delivery & Technology change to join a proffesional services company for a contracting role!
They are looking for someone to lead a business first overhaul of the groups service desk and technology chnage delivery function. Replacing outdated processes and tools with a lean, pragmatic model leveraging conversational AI for first-line traige to speed relolution, cut costs, and improve user experience.
Key responsibilties:
Location - Bolton
Rate - Market rate (inside IR35)
They are looking for someone to lead a business first overhaul of the groups service desk and technology chnage delivery function. Replacing outdated processes and tools with a lean, pragmatic model leveraging conversational AI for first-line traige to speed relolution, cut costs, and improve user experience.
Key responsibilties:
- Redesign service desk operations to be automation-led and commercially aligned, implementing conversational AI for first-line triage and request handling.
- Select, implement, or optimise service desk platform and processes to deliver actionable reporting, visibility, and integration with core business systems.
- Direct line management of Project Manager delivering diverse technology change initiatives outside BAU.
- Prioritise and govern change portfolio to ensure maximum ROI and strategic alignment.
Location - Bolton
Rate - Market rate (inside IR35)
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Maya Chande
Specialisms: Cloud