Incident Manager
Location:
Hatfield, Hertfordshire, South East, England
Salary:
Competitive
Job Type:
Contract
Date Posted:
2 days ago
Expiry Date:
28/06/2025
Job Ref:
BH-121242
Start Date:
14/05/2025
Contact:
Maya Chande
Contact Email:
maya.chande@xcede.com
Specialism:
CloudEngland
Major Incident Manager – Short-Term Contract
Location: Salford, Greater Manchester (Onsite preferred, hybrid negotiable)
Contract Length: 3 months
Start Date: Immediate
We are currently seeking an experienced Major Incident Manager to join our team on a short-term contract basis to support critical IT service continuity during a high-impact period.
Key Responsibilities:
Location: Salford, Greater Manchester (Onsite preferred, hybrid negotiable)
Contract Length: 3 months
Start Date: Immediate
We are currently seeking an experienced Major Incident Manager to join our team on a short-term contract basis to support critical IT service continuity during a high-impact period.
Key Responsibilities:
- Take ownership of major incidents from identification to resolution
- Coordinate rapid response teams and lead recovery efforts
- Ensure timely communication and updates to stakeholders at all levels
- Perform root cause analysis and contribute to post-incident reviews
- Work closely with Problem and Change Management teams to prevent recurrence
- Proven experience managing high-severity IT incidents in complex environments
- Strong stakeholder management and communication skills
- Familiarity with ITIL processes (certification preferred)
- Ability to remain calm and effective under pressure
- Experience in large enterprise environments is highly desirable
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Maya Chande
Specialisms: Cloud