We are seeking a highly capable Problem/Change Manager to join a critical IT service function supporting a large-scale transformation for a nationally recognised retail organisation. This is a hands-on role, based predominantly onsite in Salford, where you’ll be responsible for improving service stability and leading structured change processes in a high-impact, customer-facing environment. The successful candidate will bring deep knowledge of ITIL best practices, and the ability to navigate complex stakeholder landscapes to drive root cause resolution and minimise operational risk. Key Responsibilities:<ul><li>Own and operate the Problem Management process, including trend analysis, RCA coordination, and implementation of preventive measures.</li><li>Govern the Change Management lifecycle across IT services, ensuring changes are assessed, approved, and implemented with minimal disruption.</li><li>Conduct and chair Problem and Change Review Boards, aligning technical and business teams around best-practice service governance.</li><li>Identify process bottlenecks, implement continuous improvement strategies, and support service maturity initiatives.</li><li>Act as a senior escalation point for high-priority problems and change conflicts.</li><li>Collaborate with operational leads, third-party vendors, and internal teams to drive accountability and visibility across service functions.</li></ul>Essential Skills & Experience:<ul><li>Strong background in Problem and Change Management in large enterprise or public-facing environments.</li><li>In-depth knowledge of ITIL frameworks (v3 or v4).</li><li>Excellent organisational and analytical skills – capable of managing concurrent issues, risks, and change requests.</li><li>Confident communicator who can operate across technical, operational, and leadership stakeholders.</li><li>Calm under pressure, with a methodical approach to problem-solving and change governance.</li><li>Previous experience in retail, logistics, or consumer-centric sectors is highly advantageous.</li></ul>Desirable Qualifications:<ul><li>ITIL v4 Foundation (or higher)</li></ul>Contract Details:<ul><li>Duration: 1–3 months initially</li><li>Extension: Likely, based on performance and ongoing programme needs</li><li>Working Arrangement: Predominantly onsite (Salford, Manchester)</li><li>Day Rate: Competitive (Inside IR35)</li></ul>

Problem/Change Manager

Major Incident Manager – Short-Term Contract Location: Salford, Greater Manchester (Onsite preferred, hybrid negotiable) Contract Length: 3 months Start Date: Immediate We are currently seeking an experienced Major Incident Manager to join our team on a short-term contract basis to support critical IT service continuity during a high-impact period. Key Responsibilities: <ul><li>Take ownership of major incidents from identification to resolution</li><li>Coordinate rapid response teams and lead recovery efforts</li><li>Ensure timely communication and updates to stakeholders at all levels</li><li>Perform root cause analysis and contribute to post-incident reviews</li><li>Work closely with Problem and Change Management teams to prevent recurrence</li></ul>Required Experience: <ul><li>Proven experience managing high-severity IT incidents in complex environments</li><li>Strong stakeholder management and communication skills</li><li>Familiarity with ITIL processes (certification preferred)</li><li>Ability to remain calm and effective under pressure</li><li>Experience in large enterprise environments is highly desirable</li></ul>

Incident Manager

Salary up to €100,000 Location: Braunschweig One of the largest clothing retailers in Europe is looking for a Senior Data Engineer. They have over 1,000 stores across Europe & Asia, grossed +€4 billion last year and are looking to continue their success with you. The position: <ul><li>Lead the development of a scalable, reliable, and maintainable data lake architecture using PySpark and Python.</li><li>Partner with business stakeholders to understand core processes and translate them into clean, analysable data.</li><li>Design and operate robust data pipelines, prioritizing data quality and business value.</li><li>Architect pragmatic data solutions, ensuring scalability, maintainability, and performance.</li><li>Help operationalize machine learning pipelines alongside a dynamic team of data scientists.</li><li>Contribute to software development best practices, including version control, CI/CD, code quality, and documentation.</li><li>Support and optimize on-premise Cloudera infrastructure in collaboration with the IT and Infrastructure teams.</li><li>Mentor junior team members and engage in peer code reviews to continuously raise the bar for quality and collaboration.</li></ul>Experience: <ul><li>A Master’s degree in Computer Science or a related field.</li><li>5+ years of experience as a Data Engineer or in a similar role.</li><li>Proficiency in Python (Scala is a plus), with a strong foundation in writing clean, scalable, and testable code.</li><li>Deep knowledge of data processing frameworks (e.g., Spark) and storage systems (e.g., HDFS).</li><li>Solid understanding of information systems theory—from relational databases to distributed systems and data modeling.</li><li>Experience with Linux, and bonus points for Bash scripting.</li><li>Familiarity with modern software engineering practices—CI/CD, Kubernetes, code reviews, agile methodologies (as per the Agile Manifesto).</li><li>A collaborative mindset, strong communication skills, and a proactive, hands-on approach.</li><li>Business fluent in English and German</li></ul>Benefits and Details: <ul><li>Up to €100,000 Salary</li><li>Modern Braunschweig office with cafeteria (relocation supported)</li><li>Annual contribution to capital-forming schemes (pension, savings, etc.)</li><li>2 Stage Interview Process</li><li>Individual progression plan with allocated learning and development budget</li><li>30 Vacation Days</li><li>Employee Discounts on company products</li></ul>  For more information, apply or contact Norman Cistovas

Senior Data Engineer

Freelance IT System Administrator (m/f/d) – Fintech | 90% Remote | Berlin 📍 Location: Berlin (90% Remote) 🕒 Duration: 6 months (extension possible) 💼 Capacity: 100% 💰 Rate: €90/hour (all-in) 🔧 Start: ASAP 📌 Industry: Financial Services (Fintech) An established service provider in the financial sector is currently seeking an experienced IT System Administrator (m/f/d) on a freelance basis to support and enhance their Microsoft and AWS-based infrastructure. The role involves a mix of operational excellence, strategic oversight, and hands-on technical support across cloud environments. Your Responsibilities:<ul><li>Operate, maintain, and develop the Microsoft-based IT infrastructure (Azure AD / Entra ID, Intune, Windows, M365) </li><li>Manage Identity & Access Management across the entire IT landscape </li><li>Handle AWS configuration and operations (EC2, IAM, VPC, S3) </li><li>Coordinate software rollout processes and create technical specifications </li><li>Define and enforce network and security standards </li><li>Oversee and guide a managed service provider handling basic IT operations </li><li>Provide 2nd-level support and occasional 1st-level troubleshooting (e.g., O365) </li><li>Contribute to infrastructure projects such as migrations or integrations </li><li>Document system architecture and operational procedures </li></ul>Your Profile:<ul><li>Completed IT training or equivalent qualification </li><li>3+ years of hands-on experience with Microsoft technologies (Azure, Intune, Windows Server, Entra ID, M365) </li><li>Solid understanding of AWS (IAM, EC2, S3, networking) </li><li>Experienced in hybrid cloud setups and working with multiple service providers </li><li>Strong expertise in identity & access management and endpoint security </li><li>Familiarity with software deployment and distribution strategies </li><li>Confident in defining operational and compliance standards </li><li>Based in Germany or able to work onsite in Berlin occasionally if required </li></ul>

System Administrator

With 2 years of experience in technology recruitment, Julian joins our London team as a Consultant.

Julian Miguel Dela Cruz

Consultant

DevOps Engineer – Cloud & Automation | Major UK Energy Project Location: Hybrid (UK-based) An established global consultancy is delivering a complex digital infrastructure initiative for a well-known energy organisation at the heart of the UK’s transition to sustainable power. To support this effort, we’re hiring a skilled DevOps Engineer to join a multi-disciplinary team transforming enterprise cloud environments. The Role: As a DevOps Engineer on this engagement, you’ll help shape and maintain robust cloud platforms using automation-first principles. You'll be embedded within a collaborative team that supports continuous delivery, infrastructure reliability, and secure operations at scale. Key Responsibilities: Cloud Infrastructure & Operations <ul><li>Configure and manage cloud-native services across Azure and AWS</li><li>Drive efficiency, resilience, and cost-effectiveness through hands-on infrastructure management</li></ul>Automation & CI/CD <ul><li>Build and enhance CI/CD pipelines to support frequent and reliable releases</li><li>Ensure full automation of build, test, and deployment stages using modern tooling</li></ul>Infrastructure as Code <ul><li>Implement and manage IaC using tools like ARM templates and CloudFormation</li><li>Maintain infrastructure definitions under source control for consistency and repeatability</li></ul>Monitoring & Incident Response <ul><li>Establish observability standards using tools such as Azure Monitor and CloudWatch</li><li>Act as a point of escalation for critical incidents, ensuring rapid diagnosis and resolution</li></ul>Cross-Team Collaboration <ul><li>Partner with engineers, testers, and security leads to align practices and deployment goals</li><li>Provide DevOps insight during the release cycle and across support tiers (including P1/P2 scenarios)</li></ul>Security & Governance <ul><li>Apply cloud security controls, from IAM policies to encryption standards</li><li>Contribute to audit readiness and compliance adherence</li></ul>What We’re Looking For:<ul><li>Demonstrable experience in a DevOps capacity, ideally within energy trading, finance, or banking environments</li><li>Fluency in both AWS and Azure ecosystems</li><li>Solid scripting ability using Python and PowerShell</li><li>Hands-on knowledge of Terraform, Ansible, or equivalent IaC frameworks</li><li>Comfortable managing cloud networks, identity, and access policies</li><li>Effective communicator who thrives in agile delivery setups</li><li>Skilled at solving infrastructure challenges in high-availability, production-grade environments</li></ul>

DevOps Engineer

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Julian Miguel Dela Cruz

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