Customer Researcher

Customer Researcher – Behavioural Science & Psychology
Location: Reading (Hybrid)
Salary: £45,000–£55,000 + Benefits
Sponsorship: Not available
Travel: Occasional UK & EU travel required
Are you passionate about behavioural science and psychology? Do you have a knack for turning data into compelling insights that drive innovation? We're looking for a Customer Researcher to join our dynamic team and support our behavioural research projects across multiple domains.
About the Role In this varied and intellectually stimulating role, you’ll work at the intersection of behavioural science, psychology, and customer insight to support internal teams and external partners. Your work will directly contribute to impactful decision-making, product development, and strategic direction.
Key Responsibilities:

• Conduct high-quality literature reviews to support behavioural science and psychology research initiatives.
• Analyse quantitative survey data, extract insights, and clearly communicate findings to technical and non-technical audiences.
• Assist in the design, execution, and interpretation of behavioural science experiments and studies.
• Develop engaging reports, presentations, and summaries for stakeholders across the organisation.
• Stay current with the latest academic and applied research in behavioural science and psychology.
• Explore and share emerging trends across behavioural domains to inform ongoing research and innovation.
• Actively participate in workshops, seminars, and networking events to enhance our behavioural science ecosystem.
• Attend relevant conferences and supplier meetings across the UK and EU.

What We’re Looking For:

• A background in behavioural science, psychology, or a related discipline (academic or applied).
• Strong analytical skills, with experience in survey data analysis and insight generation.
• Excellent written and verbal communication skills, especially when translating complex ideas for diverse audiences.
• Curious, collaborative, and eager to engage with both academic research and real-world application.

This is an exciting opportunity to be part of a forward-thinking team that values curiosity, rigour, and real impact. If you're ready to apply your research skills in meaningful ways, please send me your CV to paul.culmer@xcede.com