Freshworks Consultant / Developer (Contract – Outside IR35) Duration: Initial 2-month contract (extension likely) Location: Remote / UK-based Are you a technically skilled Freshworks Consultant or Developer with a passion for delivering high-quality ITSM and ESM solutions? We’re seeking experienced contractors to support several active and upcoming Freshservice implementations for enterprise clients, working with a respected digital transformation consultancy that partners with major global organisations. The Opportunity You’ll join a specialist team supporting multiple Freshworks platform projects, from ITSM implementations and global rollouts to service management optimisation and tooling improvements. This is a hands-on technical role — ideal for consultants who enjoy configuring, developing, and integrating Freshservice solutions, while engaging directly with clients to understand needs, shape outcomes, and deliver measurable results. Key Responsibilities<ul><li>Design, configure, and deploy Freshservice solutions aligned with best practice ITSM and ESM principles</li><li>Build automations, workflows, and integrations using Freshworks APIs, webhooks, and custom scripts</li><li>Conduct system health checks, troubleshoot technical issues, and develop optimisation plans</li><li>Deliver technical documentation and support user enablement and training activities</li><li>Work directly with client stakeholders to capture requirements, validate solutions, and ensure successful adoption</li></ul>Essential Skills & Experience<ul><li>Proven track record delivering Freshworks implementations (Freshservice, Freshdesk, or related modules)</li><li>Strong knowledge of ITSM frameworks (e.g. ITIL) and practical application within Freshservice</li><li>Solid technical ability across: <ul><li>JavaScript and custom app development within Freshworks</li><li>REST APIs, JSON, and integration design</li><li>Workflow automation and workspace configuration</li></ul></li><li>Confident working directly with clients, running workshops, and presenting solutions</li><li>Ability to work autonomously in fast-moving project environments</li></ul>Desirable:<ul><li>Freshworks certifications (Freshservice, Freshdesk)</li><li>Experience with iPaaS platforms such as Workato or Zapier</li><li>Broader ITSM tool experience (ServiceNow, Jira Service Management, etc.)</li></ul>

Freshworks Technical Consultant

We’re looking for an experienced Azure GenAI Engineer to build and scale intelligent, agent-based applications in a cutting-edge cloud environment. You’ll work hands-on with Azure’s AI stack, modern frameworks, and production-ready pipelines to deliver real business impact. Key Skills (Must-Have): <ul><li>Agent-based GenAI app development using Python</li><li>Prompt engineering and FastAPI</li><li>AI/ML model development</li><li>RAG (Retrieval-Augmented Generation) with Vector Databases</li><li>Strong understanding of Azure Cloud Services, Azure AI Search, and ADI (text, table & image processing)</li><li>Proficiency with LangGraph and LangChain frameworks</li></ul>Nice to Have: <ul><li>Experience with SQL Server, Docker, CI/CD pipelines, SonarQube, PyTest</li><li>Monitoring and optimisation of production AI apps</li></ul>

Azure GenAI engineer

Data Analyst | £65,000 + Bonus | Hybrid (London – 2 Days per Month) | No Sponsorship  I'm looking for a Data Analyst with strong technical skills in SQL and Python, a solid grounding in statistics, and a genuine passion for data science or analytics engineering. You’ll be joining a growing data team working on projects that directly shape strategy and product performance. This is a great opportunity for someone who wants to go beyond reporting — building models, testing hypotheses, and helping drive data-led decisions across the business. What you’ll be doing<ul><li>Writing advanced SQL to query, transform and model complex datasets.</li><li>Using Python (pandas, NumPy, scikit-learn) to analyse data and build statistical or predictive models.</li><li>Applying statistical techniques to uncover trends and measure business impact.</li><li>Collaborating with Data Scientists, Analysts, and Engineers to automate and improve data workflows.</li><li>Presenting clear, actionable insights to non-technical stakeholders.</li></ul>What we’re looking for<ul><li>Proven experience as a Data Analyst or similar role.</li><li>Strong SQL and Python skills (experience with pandas, NumPy, etc.).</li><li>Good understanding of statistics and experience building models.</li><li>Interest in data science or analytics engineering — comfortable exploring new tools and techniques.</li><li>Excellent communication skills and a collaborative mindset.</li></ul>The Offer<ul><li>£65,000 base salary + performance bonus.</li><li>Mostly remote – only 2 days per month in the London office.</li><li>Work with a talented, supportive data team using a modern tech stack.</li><li>No sponsorship available.</li></ul> Please send me your CV to paul.culmer@xcede.com

Data Analyst

Product Analyst – London – Up to £77k + Bonus Join a fast-growing tech business in London as a Product Analyst! They're looking for someone with strong product analytics experience, confident with SQL and Python, and ideally familiar with dbt or modern analytics tooling. You’ll dive deep into user and product data, generating insights that drive business decisions and help shape the roadmap. This is a hands-on role where your analysis directly impacts growth and strategy. Requirements: <ul><li>Strong experience in product analytics</li><li>Proficient in SQL and Python</li><li>Experience with dbt is a plus</li><li>Ability to turn data into actionable business insights</li><li>Must be eligible to work in the UK (no sponsorship offered)</li></ul>Please send me your updated CV to paul.culmer@xcede.com

​Shakir joined Xcede in 2020, he is a skilled Senior Consultant with a demonstrated history of working in the staffing and recruiting industry across the IT space. As his role is delivery focused, Shakir supports the Xcede team on a variety of urgent roles. His primary focus is on contract technology positions across the UK. 

Shakir Muhammad

Principal Consultant

Automation Engineer (Chef) 6-month contract Outside IR35 Remote working Must be based in the EU We are seeking an Automation Engineer with strong expertise in Chef InSpec, AWS, and Windows, you will play a key role in designing, automating, and securing enterprise infrastructure. The successful candidate will bring deep knowledge of Chef cookbooks, InSpec profiles, and CI/CD automation to enhance cyber resilience and compliance across hybrid environments. Key Responsibilites  <ul><li>Deliver engineering solutions aligned with the Cyber Resilient Framework across global Windows and AWS environments.</li><li>Develop and maintain Chef cookbooks and InSpec profiles to enforce compliance, configuration, and security baselines.</li><li>Integrate InSpec compliance testing within CI/CD pipelines (Jenkins, Bitbucket, GitHub Actions, etc.).</li><li>Automate server build, configuration, and deployment processes for Windows and AWS infrastructure.</li><li>Collaborate with cross-functional teams (Windows, Linux, Cloud, Security) to ensure consistent engineering and automation standards.</li><li>Research and implement emerging automation, cloud, and security technologies to improve operational resilience.</li></ul>Essential Skills / Basic Qualifications <ul><li>Advanced experience with Chef DSL, cookbook development, and Chef InSpec profile creation.</li><li>Strong hands-on experience with AWS services (EC2, Systems Manager, Config, Security Hub, IAM).</li><li>Proven ability to integrate automation and compliance tests into CI/CD pipelines.</li><li>Scripting proficiency in Ruby, PowerShell, or Python.</li><li>Deep understanding of server build, deployment, desired state configuration (DSC), and security hardening.</li><li>Practical experience with automation and configuration tools (Chef, Ansible, Terraform, Jenkins, etc.).</li><li>Excellent written and verbal communication skills, working effectively in globally distributed teams.</li></ul>

Automation Engineer (Chef)

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Shakir Muhammad

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