Business Analyst
Location:
England
Salary:
£40000.00 - £70000.00 per annum
Job Type:
Permanent
Date Posted:
10 days ago
Expiry Date:
15/11/2024
Job Ref:
BBBH114256_1727800320
Start Date:
01/10/2024
Contact:
Paul Culmer
Contact Email:
paul.culmer@xcede.com
Specialism:
Business AnalysisLondon
Position: Business Analyst
Overall Job Purpose:
The IT Business Analyst will be responsible for:
- Acting as a functional expert with strong knowledge of one or more packages of our Infor ERP LN Application, including modules and add-ons.
- Managing both run and change operations on the ERP System.
- Providing 2nd Level support by troubleshooting and resolving incidents and service requests.
- Supporting and transferring knowledge to 2nd line support.
- Handling 3rd Level support where domain knowledge is available to resolve run and change requests and issues.
- Managing third-party vendor relationships and escalating issues to our Service Partners when necessary.
- Creating, updating, and closing tickets related to ERP and associated applications integrating with ERP.
- Managing 'small changes' that are not large enough to be deemed a project.
Requirements:
- Good functional knowledge of the Infor ERP LN ERP system, with preferable technical knowledge of the same.
- Technical acumen and high-level business analysis skills.
- Deep understanding of the business and customer-facing skills.
- Significant input into future strategic decisions advising IT management.
- IT Manual, ensuring enforcement and compliance, particularly in Project Management, Change Control, and User Access Management.
- A proven track record delivering supporting ERO Applications.
-
Qualifications:
- An appropriate IT qualification, e.g., BSc in an IT-related field.
- Knowledge of Infor ERP LN.
Compensation:
- £45k-70k + bonus
- No sponsorship available
- Remote position
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Paul Culmer
Specialisms: Data, Business Intelligence, Marketing & Insight Analytics