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Business Analyst

Location:
Northern Ireland
Salary:
£40000.00 - £70000.00 per annum
Job Type:
Permanent
Date Posted:
10 days ago
Expiry Date:
15/11/2024
Job Ref:
BBBH114256_1727796105
Start Date:
01/10/2024
Contact:
Paul Culmer
Contact Email:
paul.culmer@xcede.com
Specialism:
Business Analysis

Position: Business Analyst

Overall Job Purpose:

The IT Business Analyst will be responsible for:

  • Acting as a functional expert with strong knowledge of one or more packages of our Infor ERP LN Application, including modules and add-ons.
  • Managing both run and change operations on the ERP System.
  • Providing 2nd Level support by troubleshooting and resolving incidents and service requests.
  • Supporting and transferring knowledge to 2nd line support.
  • Handling 3rd Level support where domain knowledge is available to resolve run and change requests and issues.
  • Managing third-party vendor relationships and escalating issues to our Service Partners when necessary.
  • Creating, updating, and closing tickets related to ERP and associated applications integrating with ERP.
  • Managing 'small changes' that are not large enough to be deemed a project.

Requirements:

  • Good functional knowledge of the Infor ERP LN ERP system, with preferable technical knowledge of the same.
  • Technical acumen and high-level business analysis skills.
  • Deep understanding of the business and customer-facing skills.
  • Significant input into future strategic decisions advising IT management.
  • IT Manual, ensuring enforcement and compliance, particularly in Project Management, Change Control, and User Access Management.
  • A proven track record delivering supporting ERO Applications.
  • Qualifications:

    • An appropriate IT qualification, e.g., BSc in an IT-related field.
    • Knowledge of Infor ERP LN.

    Compensation:

    • £45k-70k + bonus
    • No sponsorship available
    • Remote position

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Paul Culmer

Paul Culmer

Specialisms: Data, Business Intelligence, Marketing & Insight Analytics
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