Customer Support Engineer - Cyber Security Posture Platform / SaaS / Growth

We are looking for a Customer Support Engineer to work in a growth Series A company with over $60m worth of funding secured to date with strong growth plans. It is an industry leader within SaaS cybersecurity (Security Posture Management) which is a growing market. A great opportunity to progress your career in a forward moving security company!

This would be a customer facing position where you would be dealing with 1st line support issues for enterprise customers, you would act with autonomy dealing with issues as they progress & act as a liaison between customer, engineering & product for escalations. You will be expected to investigate technical tickets and liaise with the customers to satisfy their needs. Will be fully trained but ideally someone with a background in 1st line technical support, dealing with customer ticketing issues and technical experience in SQL, Scripting or logfiles would be ideal.

They offer multiple routes for progression & top of class training to ensure the success & growth of their staff.

It is expected the successful candidate will have:

• Address and manage customer tickets and inquiries through Zendesk
• Learn how to independently troubleshoot and identify root cause of issues
• Work closely with the Product and R&D teams in identifying gaps, bugs and product improvements
• Know how to work with other teams to independently address tier 1 tickets and when to escalate

This is a fully remote position based in the US.