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Head of Customer Operations

Location:
England
Salary:
£100000.00 - £130000 per annum
Job Type:
Permanent
Date Posted:
11 days ago
Expiry Date:
13/03/2024
Job Ref:
BBBH108215_1707759368
Start Date:
12/02/2024
Contact:
Daniel Wexler
Contact Email:
daniel.wexler@xcede.com
Specialism:
Commercial & SupportInternal

Head of Customer Operations
2 year fixed term contract
Up to £130k
Edinburgh or Liverpool (Hybrid)

Xcede are excited to be partnering with a leading bank in the UK.

This role is a 2 year fixed term contract!

They want someone to lead an operational team of 500 colleagues through a huge period of transition and change at SBAFS, demonstrating empathy and authenticity whilst delivering against the next phase of SBAFS strategy.

Effectively manage SBAFS Customer Service Centres, including Contact Centres, Outsourced operations, AFS Underwriting & Financial Crime Ops functions, delivering consistent service levels whilst maintaining colleague engagement and customer satisfaction

Ideally you will have expert knowledge of the workings of a high performing Customer Service, Fraud & Underwriting operation & dealing with third party providers.

Key skills/experience required:
- Experience within financial services

For more information, please send an up to date CV to daniel.wexler@xcede.com

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Daniel Wexler

Daniel Wexler

Specialisms: Data, Digital & Product Analytics, Marketing & Insight Analytics
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