We're supporting a leading Financial Services Client in Portugal in their search for an IT Support Engineer. The role will be fully remote with occasional travel to Porto. You will be responsible for providing computer, server, telephony and building infrastructure support for end users and assisting staff with daily troubleshooting and maintenance.
- Respond to requests for technical support, advice
- Document, track and monitor problems to ensure a timely resolution
- Maintain and support desktop PCs, hardware, software, and operating systems for the Association
- Become the go-to person for all technical infrastructure
- Responsible for assisting all the shipping/receiving functions required for the technology
- Responsible for maintaining and organizing adequate supplies of IT consumables both in office locations and for remote staff
- Identify technical problems and conduct research to resolve these issues
- Flexible schedule, with the ability to work some nights and weekends as required
Skills You'll Need:
- 2+ years' experience from within an IT helpdesk environment
- Well-organized, with a keen eye for attention to detail
- Excellent written and spoken English communication skills
- Strong customer service skills
- Good Experience with Mac, Windows 10/11 and Microsoft Office applications
- Strong IT troubleshooting techniques
- Experience with google workspaces administration desired
- Experience in building computer workstations
- Knowledge in the mobile phone arena (Android, IOS, Windows phone)
- Basic Linux Knowledge desired
- Basic understanding of TCP/IP Networking
