Systems Engineer Specialist | Johannesburg
We are currently recruiting for a Systems Engineer Specialist to work on a 12-month (renewable) contract for a financial institution, based in Johannesburg, to provide specialist technical expertise and support in installing; testing; tuning; optimizing; and diagnosis problems, repairing; upgrading and maintaining both externally and internally supplied hardware and systems software.
Job Responsibilities:
- Ensure adherence to documented procedures by auditing service delivery functions.
- Resolve issues by inspecting malfunctioning computer hardware, software, and/or components - analysing causes, and planning repair procedures.
- Recommend solutions through the investigation of service problems.
- Support the business process needs by performing and consulting on a variety of technical tasks in the diagnosis, repair, maintenance, and installation of computers and/or related equipment.
- Ensure documentation for relevant systems software products and operational documents are prepared and maintained.
- Ensure contingency during disaster recovery (DR).
- Provide sustainable solutions per incident by conducting root cause and trend analysis.
- Ensure knowledge management, continuity, and team success through constructive participation in a diverse team and by sharing knowledge with the team.
- Meet the organization's problem management needs through liaising with suitable vendors.
- Ensure accurate reporting to stakeholders.
- Enable recommendations and planning for the tuning of system hardware and software.
- Monitor system efficiency against published SLAs.
- Recover cost by ensuring time are captured correctly and against the correct project.
- Ensure end-to-end project delivery.
Required Experience:
- 10 years plus exposure to an IT environment with a minimum of 5 years of Systems Engineering.
- Additional Experience: 2-3 x Years Experience in Cloud
- Windows Server Environment
- Azure
- AWS (Nice to have)
- Active Directory
- DNS
- SCCM
- Troubleshooting
- Microsoft Defender
Required Skillset:
- Fault Finding and Problem Resolution
- Business Writing
- Conducting root cause analysis
- Managing conflict situations
- Managing multiple projects
- Drafting reports
- Analysing and interpreting quantitative and qualitative data
- Communicating complex written and oral information
- Identify trends
- Providing professional advice/opinion
- Identifying trends
- Checking the accuracy of reports and records\
- Server Hardware
- Microsoft Server OS Support (2008, 2012, 2016, 2019, 2022)
- ServiceNow
- SCCM Patch Management
- Microsoft Defender
Required Qualification:
- Advanced Diplomas/National Degrees
- MCSE
- Azure Certification
- SCCM
Please apply as soon as possible if you feel you meet all the necessary requirements.
