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Service Design Strategist

Job Description

We are currently working with one of South Africa's most exciting financial organisations and who is going through an exciting digital transformation journey. They are looking for a Service Design Strategist to be based in either Cape Town or in Johannesburg.
As the Service Design Strategist you will report to the Client Experience Lead and drive insight-led and service design thinking that connects experience delivery to operations and technology resulting in improved client and intermediary journeys and experience.

Some of your key responsibilities include the following:

* End-to-end design of market leading solutions that enhance the customer experience, as well as increase business efficiency (journey/experience maps, service blueprints, interaction models, flows, and wire-frames).
* Use system design to ensure problem definition and ideation address the needs and optimise the value across all stakeholders.
* Deliver solutions to the Dev team that are easy to understand, well documented, and are deployed as per original design brief.
* Work proactively with your key stakeholders on a regular basis ensuring the achievement of strategic program objectives.
* Manage various suppliers ensuring delivery is on time and within agreed budget.
* Conceptualise and lead service design initiatives and projects, including workshops, user interviews, and creative brainstorms.
* Work closely with the business and create formal networks with key decision-makers to establish service design a key discipline

You will need to have the following:

* Bachelor's degree in Business, Marketing or related discipline - An honours degree will be advantageous.
* Experience working in service design and working closely with product owners, business analysts and developers within an agile environment.
* Experience in human centred design methods i.e., design thinking
* Experience working in an agile environment.