We have a current opportunity for a Service Design Strategist on a permanent basis. The position will be based in Cape Town or Johannesburg (remote)
The Service Design Strategist will drive insight-led and service design thinking that connects experience delivery to operations and technology resulting in improved client and intermediary journeys and experience.
Qualifications:
- Bachelor's degree in Business, Marketing or related discipline.
- Honours degree will be advantageous.
Experience:
- 5 years' experience in service design, working closely with product owners, business analysts and developers in an agile environment.
- 3 years' experience in human-centered design methods (e.g. design thinking) and experimenting to determine which solutions are most likely to satisfy customer needs.
- 3 years' experience in communicating design solutions to both design and non-design oriented stakeholders.
- Experience in an agile work environment and design sprints towards problem definition and/or creative problem-solving.
Knowledge:
- Strong understanding of digital, people and process-based service systems.
- Exposure to modern customer research methods and a passion for delivering market-leading customer experiences.
- Diverse work background that illustrates a technical, business and design mind-set would be advantageous.
For further information about this position please apply.
