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Service Design Strategist

Job Description

We have a current opportunity for a Service Design Strategist on a permanent basis. The position will be based in Cape Town or Johannesburg (remote)

The Service Design Strategist will drive insight-led and service design thinking that connects experience delivery to operations and technology resulting in improved client and intermediary journeys and experience.


  • Bachelor's degree in Business, Marketing or related discipline.
  • Honours degree will be advantageous.


  • 5 years' experience in service design, working closely with product owners, business analysts and developers in an agile environment.
  • 3 years' experience in human-centered design methods (e.g. design thinking) and experimenting to determine which solutions are most likely to satisfy customer needs.
  • 3 years' experience in communicating design solutions to both design and non-design oriented stakeholders.
  • Experience in an agile work environment and design sprints towards problem definition and/or creative problem-solving.


  • Strong understanding of digital, people and process-based service systems.
  • Exposure to modern customer research methods and a passion for delivering market-leading customer experiences.
  • Diverse work background that illustrates a technical, business and design mind-set would be advantageous.

For further information about this position please apply.