Service Analyst * 3

  • Location

    Macclesfield, Cheshire

  • Sector:

    Data

  • Job type:

    Contract

  • Salary:

    £300.00 - £350.00 per day

  • Contact:

    James Jarvis

  • Contact email:

    james.jarvis@xcede.co.uk

  • Job ref:

    HQ00028139_1560345097

  • Published:

    6 months ago

  • Duration:

    6-12 Months

  • Expiry date:

    2019-08-11

  • Startdate:

    ASAP

  • Consultant:

    #

SERVICE ANALYST / WORKFLOWS

Service Analyst
Rate: £250-350PD
Location: Cambridge
Start: ASAP
Duration: 6 months

My client based in Cambridge require 3 Service Analysts to work with the service delivery and communities in their global locations.

The Service Analyst will either manage a team performing service management activities to ensure that services are delivered in accordance with Service Level Agreements and business requirements, or may be a specialist ensuring the delivery of IT Services

Example activities include (but are not limited to):

- Defining workflows that describe transformational 'to-be' service end state
- Analysis of existing workflows
- Gathering/Creating User stories for implementing the service end state
- Production of materials to support this service chance, including marketing, engagement and training materials, trackers for training completions, etc
- The principal Service Delivery locations are IN, UK with local support teams in the three principal user communities in Sweden; UK; and USA