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Retention Manager

Job Description

Retention Manager

Working for a digital bank revolutionising the financial industry. As the
Retention Manager, you will play a crucial role in managing our customer lifecycle analytics and driving our monetisation strategies.


  • 3+ Years in a retention-related role
  • Previous start-up experience beneficial
  • Strong business acumen, executing programs to boost organisational growth
  • objectives.

Role and Responsibilities:

  • Collaborate with the product team to improve app monetisation opportunities and increase Average Revenue Per User (ARPU).
  • Utilise in-depth analyses to optimise customer experiences, boost retention, and
  • satisfaction.
  • Map the customer journey, identifying opportunities for enhancing customer delight and creating sticky experiences.