Back to Job Search

Manager: Customer Journey Architect

Job Description

Manager: Customer Journey Architect | Johannesburg

We have partnered with a multinational media and entertainment group, with principal operations in pay television, video entertainment, advertising and content security, who serves 20 million subscribers across 50 African markets.

They are looking for their next "Manager: Customer Journey Architect", based in Johannesburg.

The ideal candidate has experience in:

  • Business Analytics Management
  • Business Process Flow Management
  • Customer Experience
  • Business Development
  • Continuous Improvement
  • Compliance

And with a degree in either of the following:

  • Industrial Engineering
  • Information Systems
  • Computer Science
  • Chemical Engineering

The role will manage an existing team of 6, and lead and direct the innovation and improvements in business processes, SOPs, and business rules.

If you meet the requirements and are interested in learning more about this position, please apply.