West End, London
£400.00 - £435.00 per day
Rhys W Davies
5 months ago
The JIRA Administrator will administer the Atlassian JIRA and Atlassian Confluence tools, working with their ServiceNow Project team to support the integration between Jira and ServiceNow and their Service Operations team to support the migration of their engineering team from Clubhouse to Jira Software.
*Support JIRA and Confluence administration, including creation and management of custom, complex projects, workflows, security schemes, custom fields, dashboards and reports configurations.
*Lead minor and major JIRA/Confluence upgrades (including communications), schedule and coordinate maintenance, and lead performance tuning/scaling in conjunction with our JIRA hosting partner.
*Install, manage and administer Jira add-ons, plugins, and extensions.
*Monitor systems to ensure tools are stable and available and that user issues are addressed in a timely manner.
*Meet with stakeholders to identify and implement JIRA and Confluence requirements.
*Perform requirements gathering, business process workflows, and process improvement for JIRA and Confluence workflows, identifying where functionality can/cannot meet user requests.
*Conduct training for employees and new hires on JIRA and Confluence.
*Develop and compile training materials based on the department's needs.
*Create, maintain and support dashboards and advanced filters for end users reporting capabilities.
*Establish and execute data stewardship and best practices.
*Provide User Management and grant user permissions in accordance with role given by the company.
*Resolve issues as they arise with JIRA and Confluence in coordination with JIRA hosting partner team.
*Discover and lead tool process improvements working with teams to support the Engineering function
*A minimum of 3+ years of strong Atlassian usage experience.
*Proven track record of administering JIRA and Confluence.
*Atlassian certification(s) highly desirable, but not essential.
*Working in an Agile (Scrum) software development environment is desirable, but no essential.
If you are interested in the role please send me your CV to firstname.lastname@example.org