IT Support Engineer

  • Location

    City of London, London

  • Sector:

    Technology

  • Job type:

    Contract

  • Salary:

    £130 - £134 per day

  • Contact:

    Russell Draper

  • Contact email:

    russell.draper@xcede.co.uk

  • Job ref:

    HQ00030089_1580288926

  • Published:

    2 months ago

  • Expiry date:

    2020-02-04

  • Startdate:

    ASAP

  • Consultant:

    #

IT Support Engineer - 6 Months - London - £134 per Day (Umbrella)

This renowned professional services company are looking for an IT Support Engineer to join their ITS Productivity Team on a contract basis for a period of 6 months.

Key Responsibilities:

- Workstation lifecycle management, end-user technical support, and local infrastructure support
- Basic laptop / PC management e.g. power, screen management, troubleshooting, fault finding, network testing
- Management of Microsoft Applications including Excel formula formatting & filtering etc and PowerPoint
- Outlook exchange including shared mailbox & distribution lists

Duties include:

- Follow ITS processes and provide support to users e.g. incident, problem, configuration, change, and knowledge management
- Manage customer expectations to maximize end-user productivity and ensure a positive experience
- High awareness of global support processes & ops technologies e.g. monitoring tools
- Understand and influence the environment architecture
- Ensure local architecture is current and compliant with the architectural blueprint
- Manage implementation of the IT environment e.g. anything that connects to the LAN or telephone system
- Manage process for deploying laptops, system access, software upgrades and any other on-site deployment related activity

Experience required:

- Significant experience working in a medium to large IT environment
- Strong senior stakeholder management skills
- Windows 10 and Office 365 client skills
- Demonstrate strong troubleshooting and problem solving skills with networking equipment
- Understanding of Network Architecture (TCP/IP/DNS/Active Directory / File Mapping)
- Mobile Phone experience Configuring mail services and application software
- Familiarity with ITIL (desirable)

If you are interested, please apply with your updated CV, either using the link or directly via Russell.draper@xcede.co.uk