IT Support Analyst

  • Location

    West End, London

  • Sector:

    Data

  • Job type:

    Permanent

  • Salary:

    £34000 - £40000 per annum

  • Contact:

    Paul Culmer

  • Contact email:

    paul.culmer@xcede.co.uk

  • Job ref:

    HQ00029331_1571044085

  • Duration:

    Permanent

  • Startdate:

    ASAP

Mac/PC, KPI's, IT Support, Crome,

Our client who is a fast-paced tech start-up is actively looking for an IT support analyst to join the team.

You will be the first point of contact for all employees in regard to their IT Support.

The role:

Day-to-day operational IT support for the UK business which operates 24x7x365
Must be expert level in both Google Apps and Active Directory mixed environment.
Experience with a Mac / Windows / Chrome mixed environment
Help Desk and Tier 1-2 level support.
Administer, maintain, troubleshoot and support local office infrastructure (including computer hardware (Mac / PC), telephony, software, MS Office, operating systems and SAAS. )
Network support, wired and wireless

You will need to have:

Experience as an IT Support engineer - preferably in a fast-paced environment.
Excellent organizational skills and demonstrated technical and non-technical project management capabilities.
Strong communication (verbal and written) and interpersonal skills to translate and simplify complex IT speak into simple to comprehend language to all levels of the business.
Excellent business judgment and a pragmatic approach to getting things done.
An understanding of basic networking concepts (IP addresses, networks/subnets, TCP ports).
Basic understanding of Active Directory and an ability to perform basic administrative tasks on AD
Basic Understanding of both Google Apps and MS Office mixed environment.
Good OS Skills mainly (Windows 10, MacOS)
Experience using JAMF is plus
Experience with some kind of Saas Call Center system is a plus

Please send me your CV to paul.culmer@xcede.co.uk