Rate: £400PD + Agency Fee
Location: Central London
Duration: 3 Months
My client based in Central London requires an IT Process Analyst on a contract basis to perform high-level analysis of new processes, as well as improvements on existing processes.
I am looking for candidates with experience of working in a service desk and end user computer environment, ServiceNow / Jira are highly desirable for this position.
*Performing high-level analysis of new processes or improvements to existing processes to enable costs, resources and timescales to be estimated.
*Conducting detailed analysis of new processes or improvements to existing processes to enable costs once the estimates have been approved
*All processes will relate to end user compute and IT Service Management (eg new starter and leaver processes where they relate to IT, self-service, automation & Artificial intelligence)
*Experience of working in a Service Desk and end user compute environment is essential
*Experience of working with ServiceNow and Jira are highly desirable