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IT Operations and Maintenance Manager

Job Description

Job Title: IT Project Manager - Operations and Maintenance

Job Overview: As an IT Project Manager for Operations and Maintenance, you will be responsible for managing the day-to-day IT operations and maintenance of a tier-1 fashion retail brand's technology systems in Indonesia. You will lead a team of IT professionals and work with cross-functional teams to ensure smooth operations of all IT infrastructure, applications, and services.

Key Responsibilities:

  • Manage and oversee the daily IT operations and maintenance of the client's technology systems in Indonesia
  • Work closely with cross-functional teams, including business and technical stakeholders, to identify and prioritize operational issues and improvements
  • Lead and manage a team of IT professionals, including performance management, coaching, and career development
  • Develop and maintain standard operating procedures and processes to ensure consistent delivery of IT services and support
  • Ensure compliance with relevant policies, standards, and procedures, including data security and privacy regulations
  • Monitor and report on key performance indicators (KPIs) to measure the effectiveness and efficiency of IT operations
  • Manage vendor relationships and contracts related to IT operations and maintenance
  • Develop and manage the IT operations and maintenance budget


  • Bachelor's degree in Computer Science, Information Technology, or related field
  • Proven experience in managing IT operations and maintenance, preferably in the retail industry
  • Strong project management skills and experience leading cross-functional teams
  • Excellent communication and interpersonal skills to work effectively with stakeholders at all levels of the organization
  • Knowledge of IT infrastructure, applications, and services, including networking, security, databases, and cloud computing
  • Familiarity with ITIL and other IT service management frameworks
  • Ability to manage vendor relationships and contracts related to IT operations and maintenance
  • Experience in managing budgets and financial reporting
  • Fluent in English and Bahasa Indonesia, both written and spoken.