Customer Service Consultant

  • Location

    Scotland, Scotland

  • Sector:

    Data

  • Job type:

    Contract

  • Salary:

    Up to £14.15 per hour

  • Contact:

    Helena Hughes

  • Contact email:

    helena.hughes@xcede.co.uk

  • Job ref:

    HQ00027595_1553684375

  • Duration:

    12 Months

  • Startdate:

    ASAP

Customer Service Representative

Start: ASAP
Length: 12 Months
Location: Dunfermline, Scotland
Rate: £14.15 Per Hour. 35 Hours Per Week

My client in Dunfermline is looking for 7 Customer Service Representative's for an initial 12 month contracts.

Responsibilities
Your role is to make their customers' lives easier and help them make decisions for their future.
You will be handling a range of inbound calls.
You will play a pivotal role when it comes to supporting members.
You need to advise them, empathise with them and help them get the right outcome.

Skill Set
Strong customer service background, ideally within Financial Services.
Patience and natural ability to connect with people.
Resilience to provide genuine support.
Confident communicator. You need the ability to talk to different people and handle lots of different types of conversations, from answering a simple question to handling a complex problem.
As a team-player, you'll have a thirst for knowledge and be great at managing your time effectively between admin and dealing with customer requests