B2C CRM Manager

  • Location

    Berlin, Germany

  • Sector:

    Marketing

  • Job type:

    Permanent

  • Salary:

    £50000 - £85000 per annum

  • Contact:

    Kevin Taylor

  • Contact email:

    kevin.taylor@xcede.de

  • Job ref:

    HQ00030491_1583776843

  • Startdate:

    ASAP


B2C CRM Manager (f/m/d)



You are very strong in CRM and would like to take on a great opportunity?
Then you wouldn't want to miss this.

One of the biggest e-commerce platforms are currently looking for a B2C CRM Manager.


Your task:
*Through deep analysis of customer behaviour you lay the fundament for communication concepts along their whole journey on mobile.de
*Develop omni-channel (E-Mail, SMS, Push, etc.) B2C communication in close collaboration with internal colleagues from Marketing, Product, IT, UX and further departments as well as our external CRM agencies.
*Derive further optimization potentials of existing communications as you coordinate the performance of existing campaigns, this high frequently in form of A/B testing experiments.
*Work closely with our agile product development colleagues to identify potential integration points for CRM communication, far beyond system mails.
*Build a customer relationship mindset from a communication point of view and take colleagues with you to strengthen the mobile.de customer communication approach.
*Monitor all campaigns you are responsible for daily and support colleagues out of your team if required.


Your Profile:
*Completed your studies and already gained experience around B2C CRM
*Conceptual skillset paired with hands-on attitude, motivation to take responsibility for your topics and the inclusion of relevant partners from A-Z.
*Deep analytical knowledge to gain insights on your own and foster decisions based on received informations
*Manage project complexity and deal with distraction easily
*The skills to understand a broad product landscape and its surrounding communication journeys easily
*Excellent communication and interpersonal skills. You make complex topics easily understandable for your recipients
*Strong customer focus and willingness to really commit
*High level of proactivity on the one hand while bringing projects to an end on the other hand
*Proficiency in English and a good level of German.


What They Offer You:
*A dynamic team with interesting and driven people and a phenomenal team spirit.
*Room for personal growth.
*Excellent working environment with flat hierarchies.
*Competitive salary
*International career opportunities
*Self-development
*Home office
*Extremely family friendly company
*An excellent campus with fitness center and available guided training programs