2nd / 3rd Line Support Team Leader

  • Location

    Salford, Greater Manchester

  • Sector:

    Technology

  • Job type:

    Contract

  • Salary:

    £400.00 - £450.00 per day

  • Contact:

    Viki Dowthwaite

  • Contact email:

    viki.dowthwaite@xcede.co.uk

  • Job ref:

    HQ00027566_1554193605

  • Published:

    24 days ago

  • Duration:

    8 Months

  • Expiry date:

    2019-04-16

  • Startdate:

    ASAP

  • Consultant:

    #

2nd / 3rd Line Support Team Leader

Rate: £400PD - £450PD
Start: ASAP
End: December 2019
Location: Salford (5 Days a Week)

My client in Salford is looking for someone to lead a 2nd & 3rd Line Support Team Leader.

This role requires a dynamic and driven individual with excellent communication and customer facing skills to lead a team of 2nd / 3rd Line Engineers supporting a global workplace transformation programme.

At a high level, the programme includes a rollout of:
*Windows 10
*Office 365 services including OneDrive for Business, Exchange Online, Teams and Skype for Business,
*Citrix
*Intune MDM and MAM
*A new managed print solution

Reporting to the Technical Delivery Lead on the programme, you will:
*Ensure that inbound tickets are correctly triaged and assigned to the appropriate support level
*Manage the 2nd Line Support queue including monitoring response and resolution times
*Maintain a knowledge repository that can be used to educate and inform the service desk and regional IT engineers.
*Manage the application of evergreen security patches to Windows 10 devices ensuring they have been taken through the proper release cycle.