Salford, Greater Manchester
£400.00 - £450.00 per day
24 days ago
Rate: £400PD - £450PD
End: December 2019
Location: Salford (5 Days a Week)
My client in Salford is looking for someone to lead a 2nd & 3rd Line Support Team Leader.
This role requires a dynamic and driven individual with excellent communication and customer facing skills to lead a team of 2nd / 3rd Line Engineers supporting a global workplace transformation programme.
At a high level, the programme includes a rollout of:
*Office 365 services including OneDrive for Business, Exchange Online, Teams and Skype for Business,
*Intune MDM and MAM
*A new managed print solution
Reporting to the Technical Delivery Lead on the programme, you will:
*Ensure that inbound tickets are correctly triaged and assigned to the appropriate support level
*Manage the 2nd Line Support queue including monitoring response and resolution times
*Maintain a knowledge repository that can be used to educate and inform the service desk and regional IT engineers.
*Manage the application of evergreen security patches to Windows 10 devices ensuring they have been taken through the proper release cycle.