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2nd Line Support Engineer

Job Description

I am currently recruiting for a 2nd Line Support Engineer to work for a Global IT consulting firm to provide IT support on site at a customer location which specialise in luxury cars.

They provides networking and support solutions to large corporations, helping them become more agile, cost-efficient and effective.


  • In-depth and detailed support for users in the area of desktop PCs, products and services, mostly during normal operating hours, occasionally in shifts and on-call
  • In-depth IT problem diagnosis and handling of complex problems
  • Communication with external service providers in the event of IT tickets that cannot be solved directly
  • Independent review of the service status, e.g. the time until a ticket is resolved
  • Automate and improve IT support processes
  • Prompt installation and uninstallation of hardware and software with the help of existing installation tools
  • Interface between users and service desk as well as external suppliers
  • Execution of hardware and software tests with existing test and diagnostic tools as well as subsequent correction or forwarding, as well as documentation
  • Documentation of current hardware and software for updating configuration management
  • Professional guidance from colleagues in 2nd level support
  • At least 2 years of experience in professional IT support desirable, or demonstrable private experience and affinity for the IT sector
  • Experience in working with common operating systems
  • Experience in dealing with common applications, e.g. MS Office, Oracle, etc.
  • Knowledge of ticketing systems
  • Network knowledge (connection of PCs and other network devices, e.g. printers)
  • Well-groomed appearance
  • Customer-friendly
  • Independent way of working
  • Willingness to travel in Bavaria