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​Understanding your customers’ needs and aspirations so you can build a customer-first strategy to reflect these requirements is key to securing business success. Having a knowledgeable, personable, and reliable Customer Success & Support team in place has an array of benefits. It allows you to better support your customers, improve retention, and help you understand your users’ feedback on your product so you can alert the appropriate team to fix any ongoing issues. Ultimately, it can also bolster your company’s reputation as a trusted and reliable supplier.

We Identify Top IT Customer Success & Support Talent

Xcede deliver security-specific Customer Success & Support experts across the entire value chain of a security vendor organisation. We source and select customer focused and commercially aware specialists across all areas of Customer Management, Success and Support to help you effectively guide your customer through the whole sales process.

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Wherever you are in your business journey, Xcede can deliver appropriate Customer Success and Support talent to support your business needs from early-phase investment to post-IPO and acquisition. We are trusted by organisations of every size across sectors to identify the best candidates in the market, from innovative start-ups to leading cyber vendors and major household names.

Our IT Customer Success & Support Jobs

We recruit for a wide variety of IT Customer Success & Support roles across the globe including: Customer Success Manager; Head of Customer Success; Technical Account Manager; Sales Operations Manager; Technical Support Specialist and beyond.

To discuss how Xcede can help you find the very best IT Customer Success & Support talent in the market, contact our team today. Looking for a role? Explore our latest job opportunities below.

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